Patient Advocate Rep

The Patient Advocate Rep will be responsible for handling questions, complaints, or suggestions about Company services or products. This employee will also be responsible for answering phones, reporting, and analyzing customers' information and needs. They support the field personnel, referral sources, and customers with their needs.Job Responsibilities:Primary contact for all customer experience reporting and complaint handling activities related to Company services or productsThe individual is responsible for independently receiving, documenting, investigating, and coordinating responses on complaintsEnsures timely investigation of and response to complaintsThis involves initiating and participating in investigations and corrective action arising from customer complaintsMaintains current and complete complaint filesQualificationsRead and comprehend simple instructions, short correspondence, and memosWrite simple correspondenceEffectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAdd, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsCompute rate, ratio, and percent; draw and interpret bar graphsApply common sense understanding to carry out instructions furnished in written, oral, or diagram formMust be able to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutionsRequirements if working Remotely:Internet: high speed (min 25mbps), hard wired, <50ms, <5% deviationProcessor: Intel Core or Intel Pentium >2GHzMemory:4 GB+ of RAMBrowser:IE, Chrome, Safari, FirefoxOperating System:Win10 1909, MacOS 10.15Monitor: dual monitors each capable of displaying 1024x768 pixelsSound: sound card installed (standard in most computers)Virus Protection: up-to-date anti-virus protection installed, always scan modeHeadset: USB noise-cancelling headsetAccessories: wireless mouse, keyboardWebcamEducation and Experience: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experienceOriginally posted on Himalayas

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