Patient Account Collector (WFH)
Job title: Patient Account Collector (WFH) in Lakeland, FL at Rotech Healthcare
Company: Rotech Healthcare
Job description: OVERVIEW:Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage JOB INFORMATION:SummaryWe are seeking a dedicated Patient Account Collector to join the Rotech team. In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.Essential Duties and Responsibilities
Arranges for debt repayment or establishes a repayment schedule based on the customer’s financial situation
Completes a Skip Trace on customers that are not responding to collection efforts
Complies with applicable laws and regulations; including but not limited to HIPAA
Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
Locates and monitors overdue accounts using the billing system
Negotiates credit extension when necessary
Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
Performs diligence in securing all company information, including but not limited to company and patient information
Receives payment and ensures proper posting to appropriate customer’s accounts
Records information about financial status of customers and the status of collections efforts
Records/updates patient personal accounts where necessary with contact information
Performs other duties as assigned
Supervisory Responsibilities
None
QUALIFICATIONS:Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
High school diploma or GED equivalent
One to three years of related prior work experience in a team-oriented environment
Experience in medical field and administrative record management
Strong customer service background
Skills, Knowledge and Abilities
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Knowledgeable in all major insurance carrier eligibility and reimbursement guidelines
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Mapping skills including ability to plan time-saving delivery routes
Mapping skills including ability to plan time-saving routes
Mechanical aptitude with ability to learn
Medical terminology
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Read and successfully interpret written directions and/or instructions in English
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to physicians, location employees and patients
Work independently and as part of a team
Physical Demands
At times will need to lift a minimum of 10 lbs.
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
Office equipment; fax machine, copier, printer, phone and computer
Work Environment
Office environment
ROTECH INFORMATION:Benefits
Generous paid time Off and paid holidays
Overtime pay for non-exempt hourly positions based on business needs
Commission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k
Medical, Prescription, Dental and Vision
HSA and FSA/Dependent Care FSA
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinationsMake the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Expected salary:
Location: Lakeland, FL
Apply for the job now!
Apply Now
Company: Rotech Healthcare
Job description: OVERVIEW:Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage JOB INFORMATION:SummaryWe are seeking a dedicated Patient Account Collector to join the Rotech team. In this position you will be responsible for the collection of assigned accounts and secures payment according to our guidelines and in compliance with the Fair Debt Collections Practices Act (FDCPA.) Provides thorough, efficient and accurate account updates on computer files for each call made or received. Serves the customers of the patient Account Center by making outbound telephone calls/receive inbound telephone calls with a focus on call quality, FDCPA adherence, call flow and final disposition of the accounts assigned.Essential Duties and Responsibilities
Arranges for debt repayment or establishes a repayment schedule based on the customer’s financial situation
Completes a Skip Trace on customers that are not responding to collection efforts
Complies with applicable laws and regulations; including but not limited to HIPAA
Confer with customers to determine reasons for overdue payments and review the terms of sales, service and financial obligations
Forwards delinquent accounts too collections department or legal when customers fail to respond to collection efforts
Locates and monitors overdue accounts using the billing system
Negotiates credit extension when necessary
Notifies customers of delinquent accounts with the attempt of collecting outstanding amounts
Performs diligence in securing all company information, including but not limited to company and patient information
Receives payment and ensures proper posting to appropriate customer’s accounts
Records information about financial status of customers and the status of collections efforts
Records/updates patient personal accounts where necessary with contact information
Performs other duties as assigned
Supervisory Responsibilities
None
QUALIFICATIONS:Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
High school diploma or GED equivalent
One to three years of related prior work experience in a team-oriented environment
Experience in medical field and administrative record management
Strong customer service background
Skills, Knowledge and Abilities
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Knowledgeable in all major insurance carrier eligibility and reimbursement guidelines
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Mapping skills including ability to plan time-saving delivery routes
Mapping skills including ability to plan time-saving routes
Mechanical aptitude with ability to learn
Medical terminology
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Read and successfully interpret written directions and/or instructions in English
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to physicians, location employees and patients
Work independently and as part of a team
Physical Demands
At times will need to lift a minimum of 10 lbs.
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Machines, Equipment and Technical Abilities
Email transmission and communication
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.
Office equipment; fax machine, copier, printer, phone and computer
Work Environment
Office environment
ROTECH INFORMATION:Benefits
Generous paid time Off and paid holidays
Overtime pay for non-exempt hourly positions based on business needs
Commission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k
Medical, Prescription, Dental and Vision
HSA and FSA/Dependent Care FSA
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinationsMake the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
Expected salary:
Location: Lakeland, FL
Apply for the job now!
Apply Now