Patient Access / Customer Service
About the position
Responsibilities
• Promote a positive patient and family experience and maintain the image of Emory Healthcare.
• Monitor access issues with provider schedules that affect patient satisfaction and communicate these issues to the team leader.
• Accurately verify patient demographics and insurance coverage.
• Perform general scheduling, registration, messaging, and customer service duties.
• Answer phones efficiently, providing timely and courteous access to the system.
• Proactively monitor and respond to communication requests on work queues.
• Effectively use resources to provide the right response to callers with quick thinking and a calm manner.
Requirements
• High School diploma or equivalent preferred.
• Twelve (12) months experience in a high volume customer service call center or contact center environment is required.
• Must maintain quality scores of 85% or above.
• Schedule adherence within established guidelines is necessary.
• Complete training exams with a passing score.
• Proficient in a minimum of 8 sections/skills and all registration aspects.
• Ability to navigate multiple applications and possess strong computer, writing, and customer service skills.
Benefits
• Work from home opportunity
• Incentive of $3,000 annually based on performance
• Up to 15% increase in base pay for advancement
• Promotion opportunities available after 6 months
• Employee Referral Bonus up to $500 per person
Apply Now
Apply Now
Responsibilities
• Promote a positive patient and family experience and maintain the image of Emory Healthcare.
• Monitor access issues with provider schedules that affect patient satisfaction and communicate these issues to the team leader.
• Accurately verify patient demographics and insurance coverage.
• Perform general scheduling, registration, messaging, and customer service duties.
• Answer phones efficiently, providing timely and courteous access to the system.
• Proactively monitor and respond to communication requests on work queues.
• Effectively use resources to provide the right response to callers with quick thinking and a calm manner.
Requirements
• High School diploma or equivalent preferred.
• Twelve (12) months experience in a high volume customer service call center or contact center environment is required.
• Must maintain quality scores of 85% or above.
• Schedule adherence within established guidelines is necessary.
• Complete training exams with a passing score.
• Proficient in a minimum of 8 sections/skills and all registration aspects.
• Ability to navigate multiple applications and possess strong computer, writing, and customer service skills.
Benefits
• Work from home opportunity
• Incentive of $3,000 annually based on performance
• Up to 15% increase in base pay for advancement
• Promotion opportunities available after 6 months
• Employee Referral Bonus up to $500 per person
Apply Now
Apply Now