Patient Access Concierge- Albany Advanced Imaging- Hybrid/Remote Opportunity
About the position
Responsibilities
• Greets patients and family members, obtains and verifies demographic, clinical, financial, and insurance information during the pre-registration process.
• Accepts point of service payments and provides guidance for payment options.
• Enters patient information accurately into hospital information systems.
• Refers patients with questions regarding financial liability to appropriate resources.
• Processes key documents to facilitate obtaining insurance information and provides payment estimates for out-of-pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates them to the Lead Patient Access Concierge.
• Maintains compliance with HIPAA and other regulatory requirements throughout all activities.
• Performs insurance eligibility/benefit verification utilizing EDI transactions and payer web access.
• Provides financial information and patient payment options, collecting appropriate patient liabilities at the point of service.
• Communicates with various ancillary departments to ensure smooth patient flow and high data integrity.
• Cross trains in various functions to assist in the timely delivery of department services.
Requirements
• High school diploma or equivalent; Associate degree in Accounting or Business Administration preferred.
• 1-3 years of experience in a hospital, clinic, insurance company, or healthcare financial service setting.
• Knowledge of insurance and governmental programs, regulations, and billing processes is highly desired.
• Working knowledge of medical terminology, anatomy, and physiology preferred.
• Basic understanding of Microsoft Office Suite (Word, PowerPoint, Excel).
• Excellent verbal and written communication skills, data entry skills, and organizational abilities.
Nice-to-haves
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
Benefits
• Competitive Pay
• Paid Leave
• Shift Differentials
• Generous tuition allowance
• Career development opportunities
Apply Now
Responsibilities
• Greets patients and family members, obtains and verifies demographic, clinical, financial, and insurance information during the pre-registration process.
• Accepts point of service payments and provides guidance for payment options.
• Enters patient information accurately into hospital information systems.
• Refers patients with questions regarding financial liability to appropriate resources.
• Processes key documents to facilitate obtaining insurance information and provides payment estimates for out-of-pocket costs.
• Educates patients/families on the use of registration kiosks or online systems.
• Identifies routine issues and escalates them to the Lead Patient Access Concierge.
• Maintains compliance with HIPAA and other regulatory requirements throughout all activities.
• Performs insurance eligibility/benefit verification utilizing EDI transactions and payer web access.
• Provides financial information and patient payment options, collecting appropriate patient liabilities at the point of service.
• Communicates with various ancillary departments to ensure smooth patient flow and high data integrity.
• Cross trains in various functions to assist in the timely delivery of department services.
Requirements
• High school diploma or equivalent; Associate degree in Accounting or Business Administration preferred.
• 1-3 years of experience in a hospital, clinic, insurance company, or healthcare financial service setting.
• Knowledge of insurance and governmental programs, regulations, and billing processes is highly desired.
• Working knowledge of medical terminology, anatomy, and physiology preferred.
• Basic understanding of Microsoft Office Suite (Word, PowerPoint, Excel).
• Excellent verbal and written communication skills, data entry skills, and organizational abilities.
Nice-to-haves
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
Benefits
• Competitive Pay
• Paid Leave
• Shift Differentials
• Generous tuition allowance
• Career development opportunities
Apply Now