[PART_TIME Remote] Customer Service Rep Associate | Flex
Role Snapshot:Position: Customer Service Rep Associate | FlexCompany: WorkwarpStart Date: Immediate openings availableLocation: RemoteCompensation: a competitive salary  At Allianz Life, we are driven by our mission  we secure your future  and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.
You will work exclusively Monday-Friday, no evenings and no weekends!
Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.
You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.
What you do:
 Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
 Build relationships by listening, paraphrasing, and problem solving
 Provide clear information
 Manage a diverse clientele
 Emphasis on attendance and punctuality
 Support basic Allianz Website registration and navigation
 Research required information using available resources
 Follow up with Customers or Financial Professionals
 Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
What you bring:
 High School Diploma or GED required
 Aim to exceed standard call center metrics while providing excellent customer service
 Computer proficiency skills
 Process, focused on customer relationships
 Work shift-times between 7am-6pm
 For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
Range $43,000 - $47,000
Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.
What we offer:
At Allianz Life, weÂre proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons weÂre routinely recognized as a top workplace employer.
26434 | Customer Services & Claims | Entry Level | [[custPositionClusterCSB]] | Allianz US Life | Full-Time | Permanent Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
You will work exclusively Monday-Friday, no evenings and no weekends!
Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.
You will provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals. You will be trained on our products in a structured and active inbound contact-center environment. You will answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls. The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller's needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.
What you do:
 Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
 Build relationships by listening, paraphrasing, and problem solving
 Provide clear information
 Manage a diverse clientele
 Emphasis on attendance and punctuality
 Support basic Allianz Website registration and navigation
 Research required information using available resources
 Follow up with Customers or Financial Professionals
 Respond to callers, explaining possible solutions, and ensuring that client's feel supported and valued
What you bring:
 High School Diploma or GED required
 Aim to exceed standard call center metrics while providing excellent customer service
 Computer proficiency skills
 Process, focused on customer relationships
 Work shift-times between 7am-6pm
 For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
Range $43,000 - $47,000
Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.
What we offer:
At Allianz Life, weÂre proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons weÂre routinely recognized as a top workplace employer.
26434 | Customer Services & Claims | Entry Level | [[custPositionClusterCSB]] | Allianz US Life | Full-Time | Permanent Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now