[PART_TIME Remote] Customer Service Advisor - Digital Intake
Role Snapshot:Compensation: a competitive salaryCompany: WorkwarpStart Date: Immediate openings availableLocation: RemotePosition: Customer Service Advisor - Digital Intake - Work Anywhere 2024Â Â Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions / Core Responsibilities
 Ensure service delivered to our customers meets contractual Key Performance Indicator (ÂKPIsÂ)
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 Maintain basic knowledge of client products and / or services
 Prepare complete and accurate work including appropriately notating accounts as required
 Participate in activities designed to improve customer satisfaction and business performance
 Offer additional products and / or services
 Track, document and retrieve information in call tracking database
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
 High school diploma with three to six months of relevant experience preferred
 Courteous with strong customer service orientation
 Strong computer navigation skills and PC Knowledge
 Ability to effectively communicate, both written and verbally
 Dependable with strong attention to detail
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 Tolerance for repetitive work in a fast-paced, high production work environment
 Ability to work as a team member, as well as independently
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 Ability to rotate shifts, as needed
 Based on location and / or program, additional experience / skills may be required
 Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
LI-DNI
Location :
PHL Work-at-Home NCR QC
Language Requirements :
Time Type :
Full time Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions / Core Responsibilities
 Ensure service delivered to our customers meets contractual Key Performance Indicator (ÂKPIsÂ)
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 Maintain basic knowledge of client products and / or services
 Prepare complete and accurate work including appropriately notating accounts as required
 Participate in activities designed to improve customer satisfaction and business performance
 Offer additional products and / or services
 Track, document and retrieve information in call tracking database
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile
 High school diploma with three to six months of relevant experience preferred
 Courteous with strong customer service orientation
 Strong computer navigation skills and PC Knowledge
 Ability to effectively communicate, both written and verbally
 Dependable with strong attention to detail
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 Tolerance for repetitive work in a fast-paced, high production work environment
 Ability to work as a team member, as well as independently
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 Ability to rotate shifts, as needed
 Based on location and / or program, additional experience / skills may be required
 Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
LI-DNI
Location :
PHL Work-at-Home NCR QC
Language Requirements :
Time Type :
Full time Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now