[PART_TIME Remote] Care Guide (non-RN)
Quick Overview:Location: RemoteStart Date: Immediate openings availableCompany: WorkwarpPosition: Care Guide (non-rn)Compensation: a competitive salary  Care Guide
40 hours per week with shift flexibility between the hours of 8am-9pm EST.
Must be able to start on January 27, 2025 and be present for all training for the following 6-8 weeks.
Training is fully paid. Must successfully complete 6-8 weeks of training with 100% attendance.
apree health, the combined entity of Castlight and Vera Whole Health, is dedicated to helping employers enhance engagement, simplify processes, and establish sustainable cost reductions in healthcare. We are currently seeking full-time Care Guides to join our exceptional support team.
As a Care Guide, you will play a crucial role in providing lifestyle health coaching and a range of healthcare services aimed at improving outcomes for our apree Whole Health and Total Outcomes customers. Collaborating closely with diverse populations, you will actively engage individuals in their health and wellbeing.
Responsibilities:
 Represent apree health to external and internal customers with empathy, compassion and ownership of best resolutions
 Provide a multi-channel approach to world class service, ensuring the individual needs of each person are anticipated and met to the best of your ability
 Exhibit developed expertise of our digital product and provide assistance that exceeds expectations and engages the customer in the process
 Work on behalf of the individual to resolve potential billing and coding discrepancies when applicable
 Partner with providers and payers to resolve questions and barriers to care
 Provide navigation, interpretation and assistance with insurance details, processes and cost transparency
 Open enrollment support when needed
 Explore and connect to the appropriate health plan benefits, employee offerings and supportive programs to improve healthcare outcomes
 Explore and connect to the appropriate in-network, high quality, primary/preventive care recommendations
 Schedule/coordinate appointments and follow up as appointed
 Work with external care teams and 3rd party sources to coordinate the best outcome for the individual
 Explore and locate resources for the removal of barriers to care whenever possible
 Participate in wellness and incentive campaigns to boost engagement and improve outcomes
 Adhere to all company policies, PHI and PI guidelines and applicable laws
 Escalate when appropriate to designated clinical or technical teams per process guidelines
 Utilize good documentation practices and follow outlined documentation and system requirements
 Must be eager to receive and apply routine feedback for continuous improvement as a result of call and case reviews
 Other duties as assigned
Qualifications:
 High School diploma
 Proven customer service skills in healthcare setting
 Telehealth and contact center experience preferred
 Previous medical office experience preferred including (but not limited to), Medical Assistants, Billing and Coding Specialists and medical admins, patient advocacy
 Experience with preferred technologies a plus (EMR, Salesforce, Google)
 Focused attention and dedication to critical thinking, problem solving, empathetic listening and thoughtful responses
 Strong, professional verbal and written communication skills
 Attention to detail ability to multitask with exceptional organizational skills
 Previous case management experience is a plus
 High tolerance for a fast-paced environment with change management skills
 Job requires 40 hours per week with shift flexibility between the hours of 8am-9pm EST
Physical Demands:
 Requires being at a desk for extended periods of time
 Requires being on the phone with patients, insurance companies, providers and others throughout the day.
Compensation: $20-$25/hr. & bonus eligible Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
40 hours per week with shift flexibility between the hours of 8am-9pm EST.
Must be able to start on January 27, 2025 and be present for all training for the following 6-8 weeks.
Training is fully paid. Must successfully complete 6-8 weeks of training with 100% attendance.
apree health, the combined entity of Castlight and Vera Whole Health, is dedicated to helping employers enhance engagement, simplify processes, and establish sustainable cost reductions in healthcare. We are currently seeking full-time Care Guides to join our exceptional support team.
As a Care Guide, you will play a crucial role in providing lifestyle health coaching and a range of healthcare services aimed at improving outcomes for our apree Whole Health and Total Outcomes customers. Collaborating closely with diverse populations, you will actively engage individuals in their health and wellbeing.
Responsibilities:
 Represent apree health to external and internal customers with empathy, compassion and ownership of best resolutions
 Provide a multi-channel approach to world class service, ensuring the individual needs of each person are anticipated and met to the best of your ability
 Exhibit developed expertise of our digital product and provide assistance that exceeds expectations and engages the customer in the process
 Work on behalf of the individual to resolve potential billing and coding discrepancies when applicable
 Partner with providers and payers to resolve questions and barriers to care
 Provide navigation, interpretation and assistance with insurance details, processes and cost transparency
 Open enrollment support when needed
 Explore and connect to the appropriate health plan benefits, employee offerings and supportive programs to improve healthcare outcomes
 Explore and connect to the appropriate in-network, high quality, primary/preventive care recommendations
 Schedule/coordinate appointments and follow up as appointed
 Work with external care teams and 3rd party sources to coordinate the best outcome for the individual
 Explore and locate resources for the removal of barriers to care whenever possible
 Participate in wellness and incentive campaigns to boost engagement and improve outcomes
 Adhere to all company policies, PHI and PI guidelines and applicable laws
 Escalate when appropriate to designated clinical or technical teams per process guidelines
 Utilize good documentation practices and follow outlined documentation and system requirements
 Must be eager to receive and apply routine feedback for continuous improvement as a result of call and case reviews
 Other duties as assigned
Qualifications:
 High School diploma
 Proven customer service skills in healthcare setting
 Telehealth and contact center experience preferred
 Previous medical office experience preferred including (but not limited to), Medical Assistants, Billing and Coding Specialists and medical admins, patient advocacy
 Experience with preferred technologies a plus (EMR, Salesforce, Google)
 Focused attention and dedication to critical thinking, problem solving, empathetic listening and thoughtful responses
 Strong, professional verbal and written communication skills
 Attention to detail ability to multitask with exceptional organizational skills
 Previous case management experience is a plus
 High tolerance for a fast-paced environment with change management skills
 Job requires 40 hours per week with shift flexibility between the hours of 8am-9pm EST
Physical Demands:
 Requires being at a desk for extended periods of time
 Requires being on the phone with patients, insurance companies, providers and others throughout the day.
Compensation: $20-$25/hr. & bonus eligible Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now