Part‑Time Ordering Processing & Data Entry Specialist – Spare Parts Sales & Reverse Logistics Coordination

Welcome to arenaflex – Where Precision Meets Service Excellence At arenaflex , we are a leading provider of high‑quality spare parts and logistics solutions for a diverse range of industries. Our reputation is built on a relentless commitment to customer satisfaction, operational efficiency, and continuous improvement. As we expand our footprint in the fast‑moving parts market, we are seeking motivated individuals who thrive in dynamic environments and who are eager to make a tangible impact on our customers’ success. Our culture celebrates collaboration, innovation, and integrity. Whether you are working on a routine order entry or navigating the complexities of international reverse logistics, you will be part of a supportive team that values your insights and encourages professional growth. Join us and help shape the future of order processing excellence at arenaflex . Position Overview The Ordering Processing & Data Entry Specialist plays a pivotal role within our Customer Service department. This part‑time position focuses on the end‑to‑end management of spare parts sales orders, from initial entry through shipment and delivery, as well as the handling of returns, exchanges, and consignment transfers. You will act as the primary liaison between internal sales and service teams, external distributors, and transportation partners, ensuring that every transaction is processed accurately, efficiently, and in alignment with arenaflex’s global policies. Key Responsibilities Customer Interaction & Order Capture: Engage directly with customers, sales representatives, and service technicians to capture order details, confirm specifications, and answer pre‑sale or post‑sale inquiries for both domestic and international requests. Order Lifecycle Management: Execute order entry, generate acknowledgments, process revisions, and produce required shipping documentation while adhering to arenaflex’s standard operating procedures. Reverse Logistics Coordination: Receive return requests, create trouble tickets, and manage the documentation for Returns Merchandise Authorization (RMA), exchanges, and repair orders. Database Maintenance: Continuously update internal databases with real‑time status of orders, returns, inventory levels, and credit adjustments, ensuring data integrity and accessibility for cross‑functional teams. Reporting & Visibility: Produce regular reports on equipment returns, repairs, replacements, sales order progression, and delivery schedules, providing actionable insights to management. Document Control: Sort, file, and archive critical service documents and forms, guaranteeing that all information is readily available for audit and reference. Consignment Management: Coordinate the transfer, tracking, and reconciliation of consigned materials, working closely with vendors and internal inventory control. International Clearance Support: Partner with transportation carriers and customs brokers to ensure smooth order tracking, customs clearance, and on‑time delivery across borders. Continuous Improvement: Identify process bottlenecks, suggest enhancements, and contribute to the evolution of arenaflex’s order processing workflows. Essential Qualifications Customer Service Background: Minimum of 1–3 years of direct customer support experience, preferably with an administrative or order‑processing focus. Educational Foundation: Associate degree or equivalent combination of formal training and practical experience in logistics, data processing, international business, finance, or related fields. Technical Proficiency: Strong command of Microsoft Office Suite (Word, Excel, PowerPoint) and email platforms. ERP Exposure: Familiarity with enterprise resource planning systems such as arenaflex (formerly known as Workday, SAP, Salesforce) is highly desirable. Attention to Detail: Proven ability to maintain high accuracy while handling large volumes of data and complex documentation. Communication Skills: Excellent written and verbal communication abilities to interact effectively with internal teams and external partners. Preferred Qualifications & Nice‑to‑Have Experience Experience in spare parts or manufacturing environments. Exposure to international trade compliance, customs documentation, and export/import regulations. Knowledge of reverse logistics best practices and return credit reconciliation. Advanced Excel skills, including pivot tables, VLOOKUP, and macro creation. Previous involvement in process improvement initiatives or lean Six Sigma projects. Core Skills & Competencies for Success Analytical Thinking: Ability to interpret data trends, identify anomalies, and propose corrective actions. Time Management: Skillful prioritization of multiple concurrent orders and requests under tight deadlines. Problem‑Solving: Proactive approach to resolving order discrepancies, return credit issues, and logistical challenges. Team Collaboration: Works seamlessly with sales, service, warehouse, and logistics teams