Partnership Support Specialist
About Figure
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
The Partnership Support Specialist supports the Partner Development Managers and Channel Sales team by ensuring contractor partners are successfully onboarded, operationally supported, and positioned to increase funded loan volume.
This role is execution-focused and designed for someone who thrives in a fast-paced fintech environment. You will coordinate onboarding logistics, monitor application pipelines, recover stalled deals, maintain CRM accuracy, and serve as a key communication bridge between contractors and internal teams.
The ideal candidate enjoys structured processes, tracking performance metrics, and helping sales partners win by removing friction from the loan lifecycle.
What You’ll Do
Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
Monitor partner pipelines and identify stalled or incomplete applications
Proactively follow up to recover deals and help move applications toward funding
Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
Pull reports, review performance data, and assist in preparing outreach strategies
Ensure Salesforce notes, partner records, and activity logs are clean and up to date
Support objection handling by providing timely follow-ups and accurate product guidance
Escalate operational or compliance-related issues quickly to appropriate internal teams
Help standardize onboarding and lifecycle support processes to improve efficiency and scalability
What We Look For
2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
Strong written and verbal communication skills
Comfortable using Salesforce or similar CRM systems
Highly organized with strong attention to detail
Ability to analyze performance data and translate insights into actionable next steps
Comfortable managing multiple partners and priorities simultaneously
Process-driven and proactive in identifying and resolving issues
Salary
Compensation Range: $50,000 - $55,000/yr
Variable: $25,000
On-target earnings: $75,000 - $80,000/yr
Company equity in the form of RSUs
This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs
Benefits
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-RF1 #LI-Remote
Apply Now
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we’ve originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We’re proud to be recognized as one of Forbes’ Most Innovative Fintech Startups in 2025 and Fast Company’s Most Innovative Companies in Finance and Personal Finance.
About the Role
The Partnership Support Specialist supports the Partner Development Managers and Channel Sales team by ensuring contractor partners are successfully onboarded, operationally supported, and positioned to increase funded loan volume.
This role is execution-focused and designed for someone who thrives in a fast-paced fintech environment. You will coordinate onboarding logistics, monitor application pipelines, recover stalled deals, maintain CRM accuracy, and serve as a key communication bridge between contractors and internal teams.
The ideal candidate enjoys structured processes, tracking performance metrics, and helping sales partners win by removing friction from the loan lifecycle.
What You’ll Do
Support onboarding and activation of contractor partners by coordinating training sessions, system access, and required documentation
Maintain communication loops between contractors, Partner Development Managers, Loan Officers, Operations, and Support teams
Monitor partner pipelines and identify stalled or incomplete applications
Proactively follow up to recover deals and help move applications toward funding
Track partner usage and adoption metrics, flagging gaps and surfacing growth opportunities
Pull reports, review performance data, and assist in preparing outreach strategies
Ensure Salesforce notes, partner records, and activity logs are clean and up to date
Support objection handling by providing timely follow-ups and accurate product guidance
Escalate operational or compliance-related issues quickly to appropriate internal teams
Help standardize onboarding and lifecycle support processes to improve efficiency and scalability
What We Look For
2 - 4 years of experience in sales support, partner success, account coordination, lending operations, or similar role
Experience supporting contractor, home improvement, solar, roofing, mortgage, or fintech partners preferred
Strong written and verbal communication skills
Comfortable using Salesforce or similar CRM systems
Highly organized with strong attention to detail
Ability to analyze performance data and translate insights into actionable next steps
Comfortable managing multiple partners and priorities simultaneously
Process-driven and proactive in identifying and resolving issues
Salary
Compensation Range: $50,000 - $55,000/yr
Variable: $25,000
On-target earnings: $75,000 - $80,000/yr
Company equity in the form of RSUs
This is the compensation range for the United States, actual compensation may vary based on individual candidate experience, location, or evolving business needs
Benefits
Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
Depending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and General Workforce Privacy Notice for further information. By submitting your application, you are agreeing and acknowledging that you have read and understand the above notice.
Figure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
#LI-RF1 #LI-Remote
Apply Now