Partner Success Manager Finance Focus

Position SummaryCasago is seeking a highly motivated and financially savvy Partner Success Manager to drive the success of new Casago partners. The ideal candidate will bring deep experience with trust accounting, exceptional financial acumen (including interpreting P&L statements and balance sheets), and familiarity with key Property Management Systems, particularly Streamline and/or Guesty. If you are looking for the opportunity to help scale and develop a newly created role inside of one of the fastest growing Vacation Rental Companies we want to hear from you! As a seasoned Account Manager, you enjoy getting to know your client, implementing systems, and processes. You thrive on executing and measuring results and have a passion around driving results for our Partners success. Collaboration is a strength and you excel in working among cross divisional teams focused on a common goal -- clients’ success and a seamless, world class experience.This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WYWhat you'll doIdentify opportunities for operational process improvement across each individual franchise partner’s businessAct as the primary Casago International point of contact and advocate for each assigned partnerTrack partner growth and performance via KPI measurementsEnsure compliance around Casago standard operating procedures and encourage adoption of cultural standardsBuild and maintain solid relationships with suppliers and vendors and manage communication with FranchiseesConducting regularly scheduled L10 Meetings with franchise partners to address issues and plan next steps.Be able to provide in-depth guidance on tools, systems and resources provided by CasagoStay updated on industry trends, regulations, and best practices, and share relevant information with franchise partners to help them stay compliant and informed.Conduct in-person visits to franchise locations to assess performance, provide feedback, and ensure compliance with Casago’s standards and proceduresGuide franchise partners in their development of business strategies, ensuring alignment with Casago’s overall goals and best practices.Provide coaching and training on standard operating procedures as supported by the operations manualKeep detailed and up-to-date records of interactions, performance metrics, and other relevant information for each partner franchise, ensuring that all data is logged accurately.Support partners' operational excellence through effective use of Property Management Systems (PMS), particularly Streamline and/or Guesty.Provide strategic guidance to partners, including best practices related to trust accounting and financial compliance.Analyze financial data, including P&L statements and balance sheets, to provide actionable insights that will support enhancing franchise profitability.Other duties, as assigned.Skills you'll needExceptional account management skills and a clear view on what constitutes excellent customer serviceExceptional project management skills. Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detailDemonstrated ability in learning new software programs and identifying opportunities to maximise the platforms full potential3+ years of account management and/or success management experience working with Property Management Systems (PMS)-Streamline and/or Guesty experience strongly preferred.Experience with trust accounting and understanding of financial compliance best practices.Exceptional financial acumen, with the ability to accurately interpret and explain P&L statements and balance sheets.Compensation:$67000 - $83000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.More benefits and company perks information belowWhat you’ll getHealth/dental/vision insurance based on hours workedEmployer Sponsored & Voluntary Supplemental Benefits based on hours worked401K retirement savings plan with immediate 100% company match on the first 6% you contributeHealth & Dependent Care Flexible Spending Accounts based on hours workedPaid Flex Time Off / Vacation & Sick TimeEmployee Assistance Program (EAP)Employee DiscountsPlease visit our careers page to review our full benefits offeringsTravelTravel required for 25-50% of the timeVacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.An offer of employment for this role will be contingent upon the successful completion of a background check.Originally posted on Himalayas

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