Partner Relations Consultant Support (non-retail) Seattle (Hybrid - U.S.)
About the position Now Brewing - Partner Relations Consultant! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This partner relations consultant is responsible for supporting partners and leaders in our Non-Retail/Support functions across U.S. and Canada with partner relations concerns, accommodations, performance management and escalated partner issues. In this capacity, the PRC upholds, interprets and provides coaching on Starbucks policies, procedures and programs. Responsibilities • Consult with Support (Non-Retail) leaders on partner (employee) relations-related questions and concerns that involve a high degree of complexity or risk to the business. • Lead complex investigations of partner relations issues and concerns involving allegations where there is a high degree of complexity or risk to the business. • Lead resolution of issues in accordance with Starbucks standards. • Provide performance management consultation to ensure accurate interpretation of employment laws and regulations, and consistent development and delivery of corrective action. • Build and maintain strategic partnerships with multiple Partner Resources teams and leadership teams in the Support (Non-Retail) organization. • Identify, lead and/or participate in project work to ensure consistency across the organization and build leader capability in partner relations. Requirements • B.A. or B.S. in Business, Psychology, Education, Communication, or related field (closely-related human resources work experience or training may substitute for advanced education on a year-for-year basis). • 6 years of increasingly responsible human resources generalist or related operations leadership experience with an emphasis on employee relations, including coaching/performance management, consultation, and performance development. • 4 years of consulting with internal clients to identify business needs and recommend solutions. Nice-to-haves • HR Certification or equivalent preferred. • 3 years of human resources experience in a retail multi-unit environment. • Proficiency with one or more human resources software platforms (e.g., SAP, Oracle, PeopleSoft, Workday, etc.). • Experience using a case management (CRM) tool or suite of tools. Benefits • Access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. • Short-term and long-term disability. • Paid parental leave. • Family expansion reimbursement. • Paid vacation from date of hire. • Sick time (accrued at 1 hour for every 25 hours worked). • Eight paid holidays and two personal days per year. • Participation in a 401(k) retirement plan with employer match. • Discounted company stock program (S.I.P.). • Starbucks equity program (Bean Stock). • Incentivized emergency savings and financial well-being tools. • 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan. • Student loan management resources and access to other educational opportunities. • Backup care and DACA reimbursement. Apply tot his job