Part-time Temporary Call Center Representative
Vimly is looking to hire multiple Call Center Representatives to answer customer calls, provide information, and resolve issues. The Call Center Representative will also be responsible for guiding customers through troubleshooting, de-escalating situations and updating customer accounts.
The ideal candidate will be comfortable answering 30-50 inbound calls a day and will need to be technically... capable as they will be operating multiple programs on a dual monitor set up.
This role is Part-time, to ensure proper coverage, the shift options will be either 8:30am-1pm PST or 12:30pm to 5:00pm PST with a 30-min lunch.
Job Responsibilities
Greet customers warmly and determine reason for calling
Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations
Provide customers with general service information
Handle customer inquiries both telephone and by email
Research required information using available resources
Be able to maintain confidentiality with shared information
Capable of handling issues and complaints and providing solution to the customers
Identify and escalate priority issues
Update existing customer information in database systems
Route calls to appropriate resource if issue cannot be resolved at call center
Follow up customer calls where necessary
Document all call information in call logs Utilize computer technology to handle high call volumes
What Will Help You Excel
Alignment with Vimlys core values, fundamentals and strategic goals
Excellent verbal and written communication skills
Excellent interpersonal and active listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Ability to use good judgment
Adaptability
Team work
Stress toleranceResilience
Qualifications
High school education or equivalent
1-2 years of experience in a call center or customer service environment handling high volume of calls
3-5 years customer service experience
Employee benefits experience preferred (enrollment, eligibility, claims processing, billing)
Proficient in Microsoft Office Suite required
Data entry and typing skills required
Fluency in more than one language (bilingual) is a plus
What We Offer
Pay rate: $20.50/hour - $23.00/hour. This role is non-exempt and eligible for approved overtime. Actual compensation offered may vary depending upon many factors, including a candidates skills, qualifications, experience, and location.
This role is part-time and does not meet eligibility requirements for Vimly's medical, dental, vision, life insurance, 401k and supplementary benefit options.
For part-time positions, we offer:
Sick time based on State or local requirements
Volunteer time off
Apply Now
The ideal candidate will be comfortable answering 30-50 inbound calls a day and will need to be technically... capable as they will be operating multiple programs on a dual monitor set up.
This role is Part-time, to ensure proper coverage, the shift options will be either 8:30am-1pm PST or 12:30pm to 5:00pm PST with a 30-min lunch.
Job Responsibilities
Greet customers warmly and determine reason for calling
Listen and respond appropriately to customer including the use of techniques to diffuse escalating situations
Provide customers with general service information
Handle customer inquiries both telephone and by email
Research required information using available resources
Be able to maintain confidentiality with shared information
Capable of handling issues and complaints and providing solution to the customers
Identify and escalate priority issues
Update existing customer information in database systems
Route calls to appropriate resource if issue cannot be resolved at call center
Follow up customer calls where necessary
Document all call information in call logs Utilize computer technology to handle high call volumes
What Will Help You Excel
Alignment with Vimlys core values, fundamentals and strategic goals
Excellent verbal and written communication skills
Excellent interpersonal and active listening skills
Problem analysis and problem solving
Customer service orientation
Organizational skills
Attention to detail
Ability to use good judgment
Adaptability
Team work
Stress toleranceResilience
Qualifications
High school education or equivalent
1-2 years of experience in a call center or customer service environment handling high volume of calls
3-5 years customer service experience
Employee benefits experience preferred (enrollment, eligibility, claims processing, billing)
Proficient in Microsoft Office Suite required
Data entry and typing skills required
Fluency in more than one language (bilingual) is a plus
What We Offer
Pay rate: $20.50/hour - $23.00/hour. This role is non-exempt and eligible for approved overtime. Actual compensation offered may vary depending upon many factors, including a candidates skills, qualifications, experience, and location.
This role is part-time and does not meet eligibility requirements for Vimly's medical, dental, vision, life insurance, 401k and supplementary benefit options.
For part-time positions, we offer:
Sick time based on State or local requirements
Volunteer time off
Apply Now