Part Time Remote Customer Support & Sales Associate

LuxHoldups is a NYC-based hardware design studio known for making “jewelry for the home.” We pride ourselves on exceptional craftsmanship—and even more exceptional customer service. With all 5-star reviews and a fiercely loyal clientele, we’re looking for a creative, detail-oriented, and intuitive communicator to join our team. You’ll handle custom quotes, guide high-end clients through product decisions, and manage the daily rhythms of a fast-moving design studio. If you love beautiful things, luxury design, and making people feel supported—you’ll thrive here.

· Resourcefulness - Taking initiative to get the job done

· Automation & Common Sense in Everything We Do - Create the most efficient solutions

· Customer Service that Provides Joy and Delight - Putting caring and positivity into our relationships

· Quality & Craftsmanship Above All - Cutting no corners to create the best products

Roles & Responsibilities

· Manage current sales cycle from start to finish: generate quotes, respond to inquiries, evaluate lead time, manage invoices and communicate order needs with the production team.

· Provide outstanding sales and support across phone, email, Instagram, and website messaging.

· Represent the LuxHoldups brand with a joyful and delightful client experience.

· Advise customers on tailored hardware orders utilizing a design-centric perspective, identifying and capitalizing on potential upselling opportunities.

· Provide relevant design advice, technical specs, and install logic to help clients make confident decisions.

· Generate quotes, evaluate lead times, manage invoices, and communicate order needs with production.

· Respond to inquiries and manage support tickets and customer records within CRM and inbox systems.

· Process returns, exchanges, and support resolution follow-ups.

· Track and organize visual assets such as client photos and guides; tag and archive them appropriately.

· Monitor listings, SKU pricing, specifications and product images for accuracy; update with new imagery when needed.

· Provide qualitative customer feedback on top of CRM reports to improve our understanding of client needs and trends.

· Manage and schedule social media content, including posts, responses, and marketing efforts, across various platforms.

Requirements & Qualifications

· 1–3 years of sales or customer service experience, preferably in design or luxury goods.

· Excellent written and verbal communication skills are crucial. Maintain a confident and calm demeanor, particularly during demanding customer interactions.

· Highly organized and self-motivated; able to take initiative and problem-solve independently.

· Able to process high amounts of information from CRMs and Inventory Systems

· Excellent judgment and attention to detail when guiding visual or spatial product decisions.

Technical Skills

· Proficient in CRM tools, Google Drive, Word, Excel, and QuickBooks.

· Familiarity with Tailwind, Lightroom, Pinterest, and Instagram is a plus.

· Experience using shipping or order management tools (e.g. ShipStation, Etsy, WooCommerce).

Work Schedule

This is a part-time, remote position that can evolve into a full time role based on performance.

Schedule: Monday to Friday, 4 hours a day

Compensation: $25–28/hr

This role replaces a long-standing team member. You’ll receive a structured handoff (including Loom videos and documentation), then gradually take the lead in client communications and quoting.

Please send your resume to [email protected] to apply.

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