**Part Time Remote Customer Service Specialist – Healthcare Industry Expertise**

At arenaflex, we're committed to delivering exceptional patient care and experiences through our team of dedicated professionals. As a Part Time Remote Customer Service Specialist, you'll play a vital role in ensuring our patients receive the highest level of service and support. If you're passionate about healthcare and customer service, we encourage you to join our team and make a difference in the lives of our patients. **About arenaflex** arenaflex is a leading healthcare organization with a rich history of providing access to extraordinary care in over 145 locations and 25 specialties across the greater St. Louis, mid-Missouri, and southern Illinois areas. Our team of over 600 doctors and advanced practice providers are nationally recognized for excellent patient satisfaction, quality healthcare, and improving the health and well-being of the communities we serve. **Job Summary** As a Part Time Remote Customer Service Specialist, you'll be responsible for answering a high volume of inbound calls for assigned arenaflex practices. This role serves as the initial point of contact and a liaison between patients, healthcare facilities, physicians, clinical staff, and practices to facilitate patient healthcare needs. You'll utilize an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care. **Responsibilities** * Navigate the electronic health record to obtain and validate historical information; capture and document demographic and financial information in the electronic health record; maintain accountability for accurate data entry in the electronic health record and maintain patient privacy and security as outlined by HIPAA. * Manage a high volume of incoming calls from patients, healthcare providers, and facilities who are calling for a variety of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining pre-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensure resolution to the call. * Leverage critical thinking with speed and accuracy to identify reason for the call and take appropriate action based on caller need and acuity; research complex issues in the electronic health record and consult/escalate to clinical staff when necessary; leverage multiple job aids and resources to provide appropriate level of service. * Schedule patient visits based on complex provider preferences; verify and update insurance and checks insurance eligibility; collect and document demographics; maintain proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; document and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to relay pertinent clinical information during after hours. * Manage calls within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, and average transaction time; provides excellent and consistent customer service in a variety of situations; communicates in a professional, positive, and respectful manner with patients, providers, arenaflex staff, and external organizations. * arenaflex has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job. **Requirements** * High School Diploma or GED * 2-5 years of experience in healthcare or customer service * No supervisor experience required * Typing test required (minimum speed 35 wpm, 90% accuracy) * Must live within 1 hour of St. Louis, Missouri * Availability to work 28 hours per week, Monday-Tuesday 7:30am-4pm, Wednesday-Friday 9a-1pm **Benefits and Perks** As a Part Time Remote Customer Service Specialist at arenaflex, you'll enjoy a range of benefits and perks, including: * Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date * Disability insurance paid for by arenaflex * Pension Plan/403(b) Plan funded by arenaflex * 401(k) plan with arenaflex match * Tuition Assistance available on first day * arenaflex Institute for Learning and Development * Health Care and Dependent Care Flexible Spending Accounts * Paid Time Off benefit combines vacation, sick days, holidays, and personal time * Adoption assistance **Career Growth Opportunities** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Part Time Remote Customer Service Specialist, you'll have opportunities to: * Develop your skills and knowledge in healthcare and customer service * Take on additional responsibilities and challenges * Collaborate with a team of dedicated professionals * Contribute to the coordination of patient care and experiences * Enjoy a range of benefits and perks **Work Environment and Culture** arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and patient-centered care. As a Part Time Remote Customer Service Specialist, you'll work in a fast-paced and challenging environment that requires critical thinking, problem-solving, and excellent communication skills. We're committed to creating a culture that's inclusive, respectful, and supportive of our employees' needs and well-being. **How to Apply** If you're passionate about healthcare and customer service, and you're looking for a challenging and rewarding role, we encourage you to apply for the Part Time Remote Customer Service Specialist position at arenaflex. Please visit our website to learn more about the role and to submit your application. Apply for this job