Part Time Medical Billing Associate - Patient Services
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better. Are you passionate about providing exceptional customer service and helping patients navigate their billing needs? As a Part Time Patient Success Associate at Luna, you’ll play a vital role in supporting patients with payments, insurance questions, and account management. This fully remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience. Join our mission-driven team and contribute to delivering accessible, high-quality care! We are currently hiring for the following part-time, remote shifts (all times shown in PST, CST, and EST): Monday: 7:00 AM – 11:00 AM PST (9:00 AM – 1:00 PM CST / 10:00 AM – 2:00 PM EST) Tuesday: 11:00 AM – 3:00 PM PST (1:00 PM – 5:00 PM CST / 2:00 PM – 6:00 PM EST) Wednesday – Friday: 12:30 PM – 4:30 PM PST (2:30 PM – 6:30 PM CST / 3:30 PM – 7:30 PM EST) Please note: Shift availability may vary and not all time slots listed above may be open at the time of your interview. How you will have an impact: Answer high volume inbound patient phone calls as they come in Manages Copay Collections and communicates with other departments, for any needs/patient reach out Create Partner cases Daily Weekly posting of late cancels Daily review of patient electronic communications and delegation as needed Create and maintain billing ledgers for patients with specific requests for their insurances Assist other teammates in larger projects as needed Learn/understand the basics of insurance billing: PPOs, HMOs, Medicare, Workers Comp to support the team and other teams as necessary Maintains industry level working knowledge of medical billing occurring in Luna Support Admin functions Queue based work for their sole job function (authorizations, insurance payment posting, etc.) Achieves goals set by management Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed Performs Ad Hoc tasks at managers discretion What you can offer Luna: At least 1 year of related experience, ideally in a high-volume call center or patient support environment handling billing or insurance inquiries. Proven ability to manage and de-escalate challenging patient interactions with professionalism, empathy, and clear communication. Strong attendance and reliability, with a track record of meeting schedules and performance expectations. Excellent attention to detail and the ability to stay organized while managing multiple tasks in a fast-paced environment. Effective time management skills to balance a high call volume while maintaining quality and accuracy. A positive, team-oriented attitude and a genuine eagerness to learn and grow with the organization. What Luna can offer you: Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance. A fun collaborative and supportive work environment with a fast-growing, innovative company. Realistic growth opportunities Physical therapy, delivered . www.getluna.com Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day ~ #3 Best Employer in Healthcare (Forbes, 2025) ~ #1 Best Company in MSK Care (Forbes, 2025) ~ #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024) ~ Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024) ~ Gold Indigo Design Award for mobile app design excellence 2020 ~ Originally posted on Himalayas