Part-time Junior Specialist - Customer Care (Remote)
* Part-time Junior Specialist - Customer Care (Remote)**
* Graham
...
Lidl US is seeking a Part-time Junior Specialist to support the Customer Care Department. This person will be responsible for resolving and documenting customer issues in a timely and accurate manner while maintaining high customer satisfaction.
REMOTE POSITION*
Resolve Lidl US customer issues regarding products or in store experience
Open, monitor, and close customer service cases in electronic CRM system
Greet customers warmly and determine problems or reasons for calling
Assist with customer refunds and reimbursements
Answer questions about warranties, product availability, and terms of sale
Escalate cases to second level customer care when appropriate
Provide feedback to Customer Service Management regarding departmental and company processes and procedures to ensure a positive customer experience
Use and modify scripted responses to guide interactions with customers
High School Diploma or GED equivalent
1+ years related experience working in customer service call center environment
Previous experience resolving customer complaints
Experience in retail/grocery industry preferred
Ability to work evenings and weekends
Ability to maintain a professional and calm demeanor in handling complex and demanding scenarios
Ability to manage multiple tasks concurrently while maintaining attention to detail and commitment to deadlines
Excellent interpersonal skills with a focus on rapport building, listening, and asking questions
Excellent written and spoken communication skills
Strong problem-solving skills
Ability to be flexible and quickly adapt in a fast-paced environment
Ability to work well in a close knit, collaborative environment
Strong customer service experience, especially in assisting customers with resolving questions and potential issues
Experience working with CRM systems; Salesforce experience preferred
At Lidl, we know that in order for our people to do their best, they must be at their best. Thats why as a company, we offer one of the most generous benefits packages in the industry.
All our Lidl employees are eligible to receive the following benefits:
Medical | Dental | Vision coverage
Paid Holiday & Paid Time Off (PTO)
401k Plan (+ 5% company match and no vesting schedule)
And so much more, visit our benefits page for more details and the latest updates
In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.
* Location**
RDC {amount} miles
3815 Senator Ralph Scott Pkwy
Graham, 27302 ** Experience Level**
Graduates ** Industry Leading Benefits**
Additional Benefits
In addition to the great benefits offered to ALL employees, our Full-Time employees receive additional benefits. Benefits for ALL Employees
All our Lidl employees, regardless of full-time or part-time status, receive the following benefits Covid-19 Benefits
Available to all Lidl US employees **RDC**
Location 3815 Senator Ralph Scott Pkwy
Graham, 27302
Apply Now
For more such jobs please click here!
* Graham
...
Lidl US is seeking a Part-time Junior Specialist to support the Customer Care Department. This person will be responsible for resolving and documenting customer issues in a timely and accurate manner while maintaining high customer satisfaction.
REMOTE POSITION*
Resolve Lidl US customer issues regarding products or in store experience
Open, monitor, and close customer service cases in electronic CRM system
Greet customers warmly and determine problems or reasons for calling
Assist with customer refunds and reimbursements
Answer questions about warranties, product availability, and terms of sale
Escalate cases to second level customer care when appropriate
Provide feedback to Customer Service Management regarding departmental and company processes and procedures to ensure a positive customer experience
Use and modify scripted responses to guide interactions with customers
High School Diploma or GED equivalent
1+ years related experience working in customer service call center environment
Previous experience resolving customer complaints
Experience in retail/grocery industry preferred
Ability to work evenings and weekends
Ability to maintain a professional and calm demeanor in handling complex and demanding scenarios
Ability to manage multiple tasks concurrently while maintaining attention to detail and commitment to deadlines
Excellent interpersonal skills with a focus on rapport building, listening, and asking questions
Excellent written and spoken communication skills
Strong problem-solving skills
Ability to be flexible and quickly adapt in a fast-paced environment
Ability to work well in a close knit, collaborative environment
Strong customer service experience, especially in assisting customers with resolving questions and potential issues
Experience working with CRM systems; Salesforce experience preferred
At Lidl, we know that in order for our people to do their best, they must be at their best. Thats why as a company, we offer one of the most generous benefits packages in the industry.
All our Lidl employees are eligible to receive the following benefits:
Medical | Dental | Vision coverage
Paid Holiday & Paid Time Off (PTO)
401k Plan (+ 5% company match and no vesting schedule)
And so much more, visit our benefits page for more details and the latest updates
In addition to the great benefits above, our Full-Time employees receive these additional benefits: Group Term Life & AD&D Insurance, Short & Long-Term Disability Insurance, Voluntary Critical Illness and/or Accident Insurance, Parental Leave 100% pay for birth mothers and non-birth parents, Additional Paid Time-Off & Sick Time.
* Location**
RDC {amount} miles
3815 Senator Ralph Scott Pkwy
Graham, 27302 ** Experience Level**
Graduates ** Industry Leading Benefits**
Additional Benefits
In addition to the great benefits offered to ALL employees, our Full-Time employees receive additional benefits. Benefits for ALL Employees
All our Lidl employees, regardless of full-time or part-time status, receive the following benefits Covid-19 Benefits
Available to all Lidl US employees **RDC**
Location 3815 Senator Ralph Scott Pkwy
Graham, 27302
Apply Now
For more such jobs please click here!