Part-Time Customer Service Representative - U.S. Member Service Center
We're seeking a highly skilled and customer-focused Part-Time Customer Service Representative to join our team at the U.S. Member Service Center in Oklahoma City, Oklahoma. As a key member of our team, you will provide exceptional support to our members via phone and chat, resolving issues and answering questions in a friendly and efficient manner.
Job Summary:
In this role, you will be responsible for handling a high volume of incoming phone calls and member-facing chats, determining member needs, and providing appropriate solutions. You will utilize problem-solving skills, critical thinking, and excellent communication skills to resolve order, product, and delivery issues. As a liaison between Costco.com customers, vendors, buying, and operations staff, you will operate multiple computer programs simultaneously while on the phone or responding to chats.
Key Responsibilities:
Answer a high volume of incoming phone calls and member-facing chats in a timely and professional manner
Determine member needs and provide solutions, including answering general Costco.com and product questions, and researching complex situations regarding online orders, tracking, and deliveries
Offer compensations as necessary and operate as a liaison between Costco.com customers, vendors, buying, and operations staff
Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Apply problem-solving and critical thinking skills to resolve order, product, and delivery issues
Requirements:
High School Diploma or GED preferred
Ecommerce Member Service Agent Certification after completion of 14-day training course
Previous customer service experience preferred
Customer service, computer literacy, professional business writing, and excellent communication skills required
Minimum typing speed of 30 wpm and ability to work a flexible schedule, including weekends and split days off
Preferred Qualifications:
Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems, demonstrate learning and decision-making skills, and strong time management skills
Bilingual capabilities a plus
What We Offer:
Competitive hourly rate: $20.50 - $30.90 per hour
Part-time schedule: 24-40 hours per week
Evening shift
Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance
Opportunities for growth and development in a dynamic and inclusive work environment
Our Commitment to Diversity and Inclusion:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer disability accommodations, are inclusive of minority and disadvantaged groups, and have a LGBTQ+ friendly workplace. We also provide diversity and inclusion training or programs and offer paid time off.
Apply Now and join our team today!
Apply Now
Job Summary:
In this role, you will be responsible for handling a high volume of incoming phone calls and member-facing chats, determining member needs, and providing appropriate solutions. You will utilize problem-solving skills, critical thinking, and excellent communication skills to resolve order, product, and delivery issues. As a liaison between Costco.com customers, vendors, buying, and operations staff, you will operate multiple computer programs simultaneously while on the phone or responding to chats.
Key Responsibilities:
Answer a high volume of incoming phone calls and member-facing chats in a timely and professional manner
Determine member needs and provide solutions, including answering general Costco.com and product questions, and researching complex situations regarding online orders, tracking, and deliveries
Offer compensations as necessary and operate as a liaison between Costco.com customers, vendors, buying, and operations staff
Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Apply problem-solving and critical thinking skills to resolve order, product, and delivery issues
Requirements:
High School Diploma or GED preferred
Ecommerce Member Service Agent Certification after completion of 14-day training course
Previous customer service experience preferred
Customer service, computer literacy, professional business writing, and excellent communication skills required
Minimum typing speed of 30 wpm and ability to work a flexible schedule, including weekends and split days off
Preferred Qualifications:
Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems, demonstrate learning and decision-making skills, and strong time management skills
Bilingual capabilities a plus
What We Offer:
Competitive hourly rate: $20.50 - $30.90 per hour
Part-time schedule: 24-40 hours per week
Evening shift
Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance
Opportunities for growth and development in a dynamic and inclusive work environment
Our Commitment to Diversity and Inclusion:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer disability accommodations, are inclusive of minority and disadvantaged groups, and have a LGBTQ+ friendly workplace. We also provide diversity and inclusion training or programs and offer paid time off.
Apply Now and join our team today!
Apply Now