Part Time Customer Service Representative - Remote IL & WI Only
The Position:
PackSmart is a growing packaging equipment and supply company seeking a dedicated Customer Service Representative to bolster our dynamic sales team. The ideal candidate should possess a minimum of 1 year of customer service experience in a B2B environment. Starting compensation ranges from $19 to $25 per hour, commensurate with experience. This would be a part time, 24 hour/week... position.This primarily remote position applies to anyone in Illinois and Wisconsin who would have a commute greater than 1 hour to our office in West Chicago, IL.
The Company:
PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where weve been, where we are, and where we are going.
Core Values:
Willing to Learn & Adapt
Positive & Engaging
Finds a Better Way
Collaborative
Do Whats Right
We are seeking candidates who embody these core values daily, challenging the status quo and proposing more efficient ways to excel in their roles.
Overview of the Role:
As a Customer Service Representative, you will play a pivotal role in supporting our sales team by processing orders, tracking shipments, addressing customer inquiries, and collaborating on various projects to achieve company goals.
Requirements:
Ability to multitask and prioritize effectively
Excellent verbal and written communication skills
Proficiency in Microsoft Products (Word, Excel, Outlook)
1+ years of experience in B2B customer service
Knowledge of CRM-related applications (experience with Zoho is a plus)
Knowledge of Microsoft Dynamics NAV is advantageous
Exceptional attention to detail and relationship-building skills
Responsibilities:
Process orders and follow up with customers on expected deliveries
Track shipments and provide timely updates to customers
Answer phones and address customer inquiries professionally
Confirm current pricing and assist with product sourcing when needed
Set up and train new customers on E-commerce
Collaborate with the Sales Team on various projects
Benefits:
Our employees are critical to our overall success. We are dedicated to investing in their future by providing:
Excellent career growth opportunities
Flexible in-office and telecommuting schedules (Hybrid model available for employees with their own computer equipment and working in the office a minimum of 2 days/week)
97% Remote Schedule from Wisconsin (Employees must have their own computers equipment. Travel to Illinois office only a few times a year for company meetings or events)
Business casual work environment
Health, dental, and vision insurance plans
Life insurance
Employee Assistance Program (EAP)
Paidpersonal, and sick days
Educational opportunities (4,000+ training courses)
Work-life integration
Core value recognition program
IPOD - interdepartmental communication, team building, and employee events
To Apply:
Respond to this opportunity at PackSmart Careers.
PackSmart is an Equal Opportunity Employer. We consider all applicants and employees eligible for employment without regard to race, marital or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, and/or any other characteristic protected by law.
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PackSmart is a growing packaging equipment and supply company seeking a dedicated Customer Service Representative to bolster our dynamic sales team. The ideal candidate should possess a minimum of 1 year of customer service experience in a B2B environment. Starting compensation ranges from $19 to $25 per hour, commensurate with experience. This would be a part time, 24 hour/week... position.This primarily remote position applies to anyone in Illinois and Wisconsin who would have a commute greater than 1 hour to our office in West Chicago, IL.
The Company:
PackSmart is a family-owned (3rd generation involved) premier provider of packaging equipment and supplies. Since 1979, PackSmart has been known for the great care we take with customers and employees alike. We are a growing packaging company based in West Chicago that offers its employees a collaborative environment, a flexible work schedule, and one operating system - the Entrepreneurial Operating System (EOS), where our employees know where weve been, where we are, and where we are going.
Core Values:
Willing to Learn & Adapt
Positive & Engaging
Finds a Better Way
Collaborative
Do Whats Right
We are seeking candidates who embody these core values daily, challenging the status quo and proposing more efficient ways to excel in their roles.
Overview of the Role:
As a Customer Service Representative, you will play a pivotal role in supporting our sales team by processing orders, tracking shipments, addressing customer inquiries, and collaborating on various projects to achieve company goals.
Requirements:
Ability to multitask and prioritize effectively
Excellent verbal and written communication skills
Proficiency in Microsoft Products (Word, Excel, Outlook)
1+ years of experience in B2B customer service
Knowledge of CRM-related applications (experience with Zoho is a plus)
Knowledge of Microsoft Dynamics NAV is advantageous
Exceptional attention to detail and relationship-building skills
Responsibilities:
Process orders and follow up with customers on expected deliveries
Track shipments and provide timely updates to customers
Answer phones and address customer inquiries professionally
Confirm current pricing and assist with product sourcing when needed
Set up and train new customers on E-commerce
Collaborate with the Sales Team on various projects
Benefits:
Our employees are critical to our overall success. We are dedicated to investing in their future by providing:
Excellent career growth opportunities
Flexible in-office and telecommuting schedules (Hybrid model available for employees with their own computer equipment and working in the office a minimum of 2 days/week)
97% Remote Schedule from Wisconsin (Employees must have their own computers equipment. Travel to Illinois office only a few times a year for company meetings or events)
Business casual work environment
Health, dental, and vision insurance plans
Life insurance
Employee Assistance Program (EAP)
Paidpersonal, and sick days
Educational opportunities (4,000+ training courses)
Work-life integration
Core value recognition program
IPOD - interdepartmental communication, team building, and employee events
To Apply:
Respond to this opportunity at PackSmart Careers.
PackSmart is an Equal Opportunity Employer. We consider all applicants and employees eligible for employment without regard to race, marital or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, and/or any other characteristic protected by law.
Powered by JazzHR
fm2uBc64Fo
Apply Now