Part-Time Customer Service Rep – Purina Animal Nutrition
Part-Time Customer Service Rep for Purina Animal Nutrition, working remotely in the Central Time Zone. Responsible for meeting customer requirements, executing order management practices, and providing exceptional customer service. Requirements • Professional and pleasant telephone skills • Effective communication skills, both written and verbal • Escalate issues timely for efficient resolution • Maintain a positive representation of the company • Advanced order management skills • Advanced understanding and knowledge of web order entry processes • Advanced knowledge and understanding of promotions, discount structures and pricing • Act as the liaison between customers, sales, supply chain and manufacturing • Own customer accounts and manage all aspects of the customer support process • Advanced knowledge and understanding of customer service standard operating procedures (SOP) • Solid knowledge of Sarbanes-Oxley (SOX) compliance • Salesforce: Proficient knowledge of Salesforce from all aspects, including account management, account maintenance, logging calls, building notes and contacts and the ability to record and manage service requests.• Identify trends related to process issues and make recommendations for process improvements Benefits • PTO • Holiday pay • Employee development programs • Prorated education assistance • 401(k) Apply tot his job