Part-time Customer Service Associate - 100% Remote Opportunity with WesBanco

Join Our Team: Delivering Exceptional Customer Experiences from Anywhere WesBanco is a leading financial institution in the Mid-Atlantic region, committed to providing top-notch banking services and building lasting relationships with our customers. We're now seeking a highly skilled and motivated Part-time Customer Service Associate to join our team on a 100% remote basis. As a key member of our contact center, you'll play a vital role in responding to and resolving customer inquiries, driving customer satisfaction, and contributing to the bank's overall success. About the Role This Part-time Customer Service Associate position is an exciting opportunity to work with a dynamic team and be part of a fast-paced, customer-focused environment. As a remote employee, you'll enjoy the flexibility of working from anywhere within the bank's footprint, with the occasional opportunity to attend in-person meetings. Our ideal candidate is someone who is passionate about delivering exceptional customer service, has a strong work ethic, and is committed to achieving outstanding results. Key Responsibilities Respond to and resolve inbound customer requests related to bank products and services via phone, chat, and email. Provide professional and courteous customer support, ensuring timely resolution of customer inquiries within established service levels. Build and retain customer relationships by identifying and addressing customer concerns or needs, and recommending solutions to resolve issues. Partner with other departments to achieve mutually satisfactory resolutions to customer issues and identify opportunities to improve future customer experiences. Maintain knowledge of deposit, loan, and digital banking services, as well as other banking products, to effectively address customer inquiries. Consistently meet or exceed agent metric standards for calls handled, adherence to schedule, ready/not ready time, and customer satisfaction. Serve as a liaison between customers and other bank departments and vendors, ensuring seamless communication and issue resolution. Provide feedback to the bank on the usability of our services based on customer interactions, driving continuous improvement. Perform general clerical duties, operate various departmental equipment, and handle detail work as required. Essential Qualifications To succeed in this role, you'll need: A high school diploma or GED. Minimum of one year of experience in a banking or financial services customer service role (preferred). Previous contact center experience (preferred). Excellent customer service skills, with a willingness to provide a level of service that differentiates us from our competitors. Strong interpersonal skills, with a professional demeanor and effective written and oral communication skills. Ability to work under pressure, be collaborative with co-workers and employees, and maintain confidentiality. Proficiency in Microsoft Office products, web browsers, and operating systems. Preferred Qualifications While not required, the following qualifications can give you a competitive edge: Experience working in a remote or virtual environment. Knowledge of banking products and services. Previous experience with customer service software and technology. Skills and Competencies To excel in this role, you'll need to possess: Strong communication and interpersonal skills. Excellent problem-solving and analytical skills. Ability to work in a fast-paced, dynamic environment. Strong customer service skills, with a focus on delivering exceptional experiences. Ability to adapt to changing priorities and circumstances. Strong organizational and time management skills. Career Growth Opportunities and Learning Benefits At WesBanco, we're committed to helping our employees grow and develop their skills. As a Part-time Customer Service Associate, you'll have access to: Ongoing training and development programs to enhance your customer service and banking knowledge. Opportunities to advance within the organization, with a clear career path and promotion opportunities. A collaborative and supportive work environment that encourages learning and growth. Work Environment and Company Culture As a 100% remote employee, you'll enjoy the flexibility and autonomy of working from anywhere. Our company culture is built on a foundation of: A commitment to delivering exceptional customer experiences. A collaborative and supportive team environment. A focus on innovation and continuous improvement. A culture of integrity, respect, and inclusivity. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A competitive hourly rate. Opportunities for bonuses and incentives. A comprehensive benefits package, including health, dental, and vision insurance. Paid time off and holidays. Access to employee discounts and perks. Join Our Team Today! If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards a fulfilling career with WesBanco! Equal Employment Opportunity: WesBanco is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds. Apply for this job