**Part-Time Customer Experience Representative – Driving Exceptional Customer Experiences at blithequark**

Are you passionate about delivering exceptional customer experiences and finding creative solutions to customers' inquiries? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark as a Part-Time Customer Experience Representative. As a key member of our customer experience team, you will play a vital role in engaging and educating our small business buyers, providing personalized support through various channels, and driving process improvements to enhance the overall customer experience. **About blithequark** blithequark is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our mission is to power resale, reuse, and the circular economy through our platform, annually selling over 130 million items across all categories and conditions. With a strong focus on innovation and customer satisfaction, we strive to create a better experience for our customers and internal teams. **Key Responsibilities** As a Part-Time Customer Experience Representative, you will be responsible for: * Delivering personalized, positive customer experiences through various forms of contact, including inbound telephone support, web-based chat support, and email support * Utilizing your specialized knowledge and experience to submit suggestions for improvement to streamline current processes and ensure efficiency and productivity * Advocating on behalf of customers internally by proactively identifying areas of opportunity * Assisting customers with account creation and troubleshooting * Communicating with customers and third-party suppliers to ensure a smooth transaction process * Reviewing customer applications to process them in a timely manner and assisting with customer documentation inquiries * Completing ongoing and one-time projects to the benefit of customers and internal teams **Minimum Qualifications, Job Skills, and Abilities** * High School Diploma/GED Certificate * Positive attitude, hard-working, flexible with changing priorities, and eager to learn * Excellent written and verbal English, reading comprehension, and judgment skills * Ability to come up with meaningful solutions, even if that means thinking outside the box * High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions) * Love technology * Think personalized responses are the bomb (even when using a canned/macro) * Ability to work independently or as part of a team to accomplish goals **Preferred Qualifications** * 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between * Knowledge of Salesforce or similar customer service programs * Online auction or e-commerce experience is very helpful * Second language skill at a professional proficiency level (Spanish or French) * Typing speed of 35 WPM **Schedule and Compensation** This is a part-time position, 20 hours a week, with a schedule of Monday-Friday. The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity. **Employee Benefits** * Competitive compensation packages including bonus * Telecommuting and remote work options * Team off-sites, social events, annual company events, and frequent extracurricular activities * Unlimited snacks and drinks **Our Values** At blithequark, we live by our core values: * Make Each Dollar Count: We believe that every dollar matters to our clients, and we strive to make the most of every opportunity. * Take Our Work Seriously, Not Ourselves: We're passionate about our work, but we don't take ourselves too seriously. We know how to have fun and laugh together. * Do The Hard Things Today That Will Pay Off Tomorrow: We're willing to put in the hard work today to achieve our long-term goals. * Use Trust As The Best Measure Of Success: We believe that trust is the foundation of our business, and we strive to earn and maintain the trust of our customers and partners. * Find Strength In Numbers: We use data to drive our decisions and provide value to our customers. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating a workplace that is free from discrimination and harassment, and we strive to prevent other forms of inappropriate behavior from ever gaining a foothold in our office. **How to Apply** If you're passionate about delivering exceptional customer experiences and joining a dynamic team, we invite you to apply for this part-time position. Please visit our careers page at [insert link] to learn more about our company culture and values. Apply for this job