Parking Representation Officer

This is a remote position.

5-6 months contract with a local authority


Summary


The Parking Representations Officer plays a crucial role in managing and resolving challenges, representations, and appeals related to Penalty Charge Notices (PCNs), Fixed Penalty Notices (FPNs), and vehicle removals. This position ensures compliance with Lambeth Council's policies, procedures, and statutory legislation, contributing to the effective administration of parking regulations.


Responsibilities



Prioritize and manage personal workload to meet productivity and quality targets.
Investigate challenges and representations, analyze evidence, and issue formal decisions in clear, plain English.
Request additional information from motorists or internal departments when evidence is insufficient.
Process transfer of liability cases, payment-related inquiries, and representations accompanied by payments.
Ensure all correspondence adheres to legislative, policy, and quality standards.
Administer refunds for PCNs/FPNs in accordance with procedures.


Essential Experience



Experience in a busy, target-driven environment with effective workload prioritization skills.
Proficiency in analyzing data and conducting investigations to make evidence-based decisions.
Experience using computer systems and databases in a professional setting.


Essential Qualifications




At least 2 years of experience in the Parking Industry.
Working knowledge of services within the Environment portfolio.


Additional Information




Working hours: 35 hours per week
Remote working
Bi-weekly payment schedule



The role closes on 31st March 2026, apply ASAP.








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