Overnight Non Emergency Dispatch Agent 7p-12a/5a-7a

Job Title: Overnight Dispatch Agent

Summary

The Overnight Dispatch Agent is responsible for answering incoming calls related to non-emergency discharges, ride requests, and customer inquiries. This role requires projecting a professional company image through courteous and effective phone communication while coordinating trip assignments efficiently during overnight hours.

Essential Functions
• Answer incoming calls regarding Medicaid-eligible non-emergency discharges, ride requests, and estimated time of arrivals.
• Enter and manage trip orders accurately within the computer system.
• Provide timely and accurate information to providers, including projected service times.
• Identify, research, and resolve customer or provider issues using internal systems.
• Follow up on customer inquiries that are not immediately resolved.
• Complete required call logs, reports, and documentation.
• Organize, plan, and optimize daily and overnight trip route assignments in a cost-effective and efficient manner.
• Support other departments and offices with trip assignments and coordination.
• Ensure both short- and long-range planning is conducted to identify trips requiring eligibility verification.
• Handle all calls and interactions in a professional and courteous manner with members, facilities, and employees.
• Follow all company policies and procedures.
• Perform additional duties as assigned.

Qualifications Required
• Previous dispatch experience required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Strong analytical skills to review schedules and assign resources efficiently and cost-effectively.
• Excellent organizational skills with strong attention to detail.
• Ability to focus on assigned tasks in a fast-paced environment.
• Ability to work collaboratively with internal departments and external facilities/providers.
• Strong time management skills.
• Ability to take direction well and adapt to changing priorities.
• Computer literate with the ability to learn customer service and dispatch software applications.
• Strong data entry skills.
• Professional appearance and positive attitude.
• Strong communication skills and ability to work well with others.
• Willingness and ability to work a flexible overnight schedule.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:
• High school or equivalent (Required)

Work Location: Remote

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