Outbound Call Center Representative ( Remote )

Vitalant is seeking a Donor Outreach Coordinator dedicated to making a positive difference. Looking for a meaningful work-from-home opportunity? Join our remote call center team and play a vital role in saving lives every day! As part of our donor outreach program, you’ll connect with individuals across the community, encouraging them to donate blood and helping ensure hospitals have the life-saving resources they need. This is more than just a call center role—it’s a chance to make a direct impact from the comfort of your home while being part of a mission-driven team dedicated to helping patients in need. What to Expect Location: Must reside in or near Tempe, AZ - Day 1: 1524 W 14th Street, Ste 120, Tempe, AZ. This is a remote role; however, you will need to attend in person at our Tempe location for your first day. Start Date: November 10, 2025 Schedules Available: • Sun-Thurs 9:00am-5:30pm or Sun-Thurs 10:30am-7:00pm • Tues-Sat 9:00am-5:30pm • Tues-Fri 7:00am-3:30pm & Saturday 9:00am-5:30pm Our comprehensive total rewards support you, your family, and your future with: • Medical, dental, and vision insurance • 401K + 5% company match • Tuition assistance up to $5k per year • Free basic life and AD&D insurance • Free short-and-long-term disability insurance • Paid time off • Employee Resource Groups • Recognition and perks As a Donor Outreach Coordinator, you’ll get to: • Use your call center skills/high level customer service skills, in an environment of mission driven purpose. • Enhance the donor experience by providing quality customer service while inspiring donors to realize their life-transforming potential. • Collaborate within a supportive team atmosphere, contributing to a positive work environment and goals. • Retain donors by scheduling donation appointments, resolving customer service concerns, and consistently providing excellent customer service. #LABSTF • High School Diploma or GED required. • One year of customer service experience preferred. • Call center experience is a plus! • Must be comfortable with high volume outbound calls. • Must be comfortable with achieving and maintaining required contact center metrics. About Us Vitalant is one of the nation’s largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors. Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development. EEO/Disabled/Veterans Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] to let us know the nature of your request. For more EEO information about applicant rights click here Job Posting Disclaimer Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont. Apply tot his job