OtisLine Seasonal Customer Service Representative

Otis Elevator Co. is the world’s leading elevator and escalator manufacturing, installation, and service company. They are seeking a Seasonal Customer Service Representative for their OTISLINE® customer care call center, where the role involves handling service requests and ensuring timely dispatch of service mechanics.ResponsibilitiesSteady inbound call center agent, document and process service requests from customers, mechanics, elevator phones and Otis local offices utilizing Salesforce Service Cloud and RingCentralEnsure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriateWork on other tasks as necessary such as, elevator phone programming and continuous improvement activitiesSkillsHigh school diplomaMust have a quiet dedicated workspace and high speed internetExcellent telephone customer services skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengersCandidate must demonstrate a strong familiarity with computers and basic application familiarityExcellent communication skills, including speaking, listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirementAbility to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring)Candidate must be able to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days offCandidate must also be able to work rotational scheduled weekends and holidaysRegular attendance, including the ability to start assigned shift on-time, is mandatoryCandidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends and holidaysAbility to adhere to Otis' absolutes of safety, ethics and qualityBenefitsIncentive compensation program based on your quality and productivity performanceShift differential pay is offered for hours worked outside 1st shift/weekdaysEmployee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programsCompany OverviewAt Otis, we are dedicated to connecting you to the people and places that matter. It was founded in 1853, and is headquartered in Farmington, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.otis.com/.



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