Organizational Change Management - Process Improvement Associate II
About the position
The Process Improvement Associate II role within the Organizational Change Management group at JPMorgan Chase focuses on leading and supporting strategic change initiatives to enhance operational excellence in the Consumer & Community Banking division. This position involves conducting current state assessments, quantitative analyses, and designing structured change management solutions to improve customer experience and employee engagement while mitigating resistance and accelerating adoption of changes.
Responsibilities
• Manage ambiguity of requests by structuring and scoping complex change problems.
,
• Analyze large quantities of information and apply a range of analytical tools to develop strategic and tactical change solutions.
,
• Craft and deliver compelling narratives to influence stakeholder action on key business decisions and change initiatives.
,
• Ensure quality and timeliness of deliverables related to change management solutions.
,
• Collaborate with cross-functional partners to enhance end-to-end value chains across the firm.
,
• Lead and facilitate professional instructor-led programs and develop new educational and technical training content.
Requirements
• Bachelor's degree from an accredited institution.
,
• 4+ years relevant post-graduate work experience, including internal and/or external consulting experience.
,
• 2+ years work experience in organizational change management.
,
• 2+ years experience in strategic change management and communications.
,
• Strong executive-level communication skills and presence.
,
• Experience with Large Language Models, Tableau, Alteryx, PowerPoint, or similar systems.
,
• Demonstrated experience in strategy, change management, or process improvement efforts.
,
• Flexibility to work effectively with stakeholders and colleagues at all levels.
,
• Self-driven and capable of taking initiative and working with minimal direction.
Nice-to-haves
• Prosci change practitioner certification or equivalent.
,
• Awareness of Lean Six Sigma, Agile methodologies, Organization Design, or Strategic engagements.
,
• Project Management experience.
Benefits
• Health insurance
,
• Tuition reimbursement
,
• Work from home
,
• Retirement plan
Apply Now
The Process Improvement Associate II role within the Organizational Change Management group at JPMorgan Chase focuses on leading and supporting strategic change initiatives to enhance operational excellence in the Consumer & Community Banking division. This position involves conducting current state assessments, quantitative analyses, and designing structured change management solutions to improve customer experience and employee engagement while mitigating resistance and accelerating adoption of changes.
Responsibilities
• Manage ambiguity of requests by structuring and scoping complex change problems.
,
• Analyze large quantities of information and apply a range of analytical tools to develop strategic and tactical change solutions.
,
• Craft and deliver compelling narratives to influence stakeholder action on key business decisions and change initiatives.
,
• Ensure quality and timeliness of deliverables related to change management solutions.
,
• Collaborate with cross-functional partners to enhance end-to-end value chains across the firm.
,
• Lead and facilitate professional instructor-led programs and develop new educational and technical training content.
Requirements
• Bachelor's degree from an accredited institution.
,
• 4+ years relevant post-graduate work experience, including internal and/or external consulting experience.
,
• 2+ years work experience in organizational change management.
,
• 2+ years experience in strategic change management and communications.
,
• Strong executive-level communication skills and presence.
,
• Experience with Large Language Models, Tableau, Alteryx, PowerPoint, or similar systems.
,
• Demonstrated experience in strategy, change management, or process improvement efforts.
,
• Flexibility to work effectively with stakeholders and colleagues at all levels.
,
• Self-driven and capable of taking initiative and working with minimal direction.
Nice-to-haves
• Prosci change practitioner certification or equivalent.
,
• Awareness of Lean Six Sigma, Agile methodologies, Organization Design, or Strategic engagements.
,
• Project Management experience.
Benefits
• Health insurance
,
• Tuition reimbursement
,
• Work from home
,
• Retirement plan
Apply Now