Order Entry - Customer Service via Email
About the position Responsibilities • Manage assigned domestic and international customers to execute error-free transactions. • Receive, validate, and enter customer orders accurately and timely using Optical Fiber's PeopleSoft and SAP order management systems. • Create templates in Origin Manager for each ship from location to customer. • Maintain and create processes for all WW Customer Service locations. • Create and maintain ePOs for third-party vendors and ensure proper approvals. • Review and approve ‘sold through' invoices for accuracy. • Ensure compliance with customs regulations for orders shipping to designated locations. • Issue credits/rebates for fiber issues, price changes, etc. • Track shipments to ensure timely delivery and take corrective actions when necessary. • Respond to customer inquiries within 24 hours. • Collaborate with internal teams like Planning, Shipping, QA, IT, Finance, and more. • Support the sales team with various analysis/reports and project work as needed. Requirements • Associate degree minimum required. • 2+ years of experience in a Customer Service/Corporate environment. • Exceptional attention to detail. • Effective task prioritization and multitasking abilities. • Strong verbal and written communication skills. • Strong organizational and problem-solving abilities. • Proficiency in Microsoft Outlook, Teams, Word, & SharePoint. Nice-to-haves • Knowledge of Optical Fiber's PeopleSoft and SAP order fulfillment systems. • Ability to support and lead change proactively. • Proficiency in Excel. • Strong team collaboration skills. Benefits • Hybrid remote work option after training (2-3 months). • Competitive pay rate up to $20/hr. Apply tot his job