Oracle CC&B Tecnical Consultant
Job Summary:
The CC&B Consultant is responsible for analysing, configuring, and implementing Customer Care and Billing (CC&B) software solutions to meet the specific needs of our organization. This role will collaborate with cross-functional teams, provide expertise in utility billing and customer service, and ensure the successful deployment and ongoing support of CC&B systems.
Key Responsibilities:
ā¢ CC&B Implementation: Lead the implementation of CC&B software solutions, working closely with internal stakeholders to define system requirements and configure the software to meet those needs.
ā¢ System Configuration: Customize CC&B software to align with the organization's billing processes, rates, and customer service requirements.
ā¢ Data Migration: Assist in the migration of data from legacy systems to the CC&B platform, ensuring data accuracy and integrity.
ā¢ User Training: Provide training and support to end-users, including customer service representatives, billing personnel, and other staff members, to ensure they can effectively use the CC&B system.
ā¢ System Integration: Collaborate with IT teams to integrate the CC&B system with other enterprise software, such as CRM, financial systems, and reporting tools.
ā¢ System Maintenance: Perform regular system updates, patch management, and system maintenance to ensure the CC&B platform's stability and security.
ā¢ Issue Resolution: Investigate and resolve issues and discrepancies related to billing, customer accounts, and system functionality.
ā¢ Documentation: Create and maintain documentation related to system configurations, processes, and procedures.
ā¢ Compliance and Regulation: Stay up-to-date with industry regulations and compliance requirements related to billing and customer care in the utility sector, ensuring that the CC&B system remains compliant.
ā¢ Continuous Improvement: Identify opportunities for process optimization and system enhancements to improve operational efficiency and customer satisfaction.
Specific Skills
ā¢ Case Management
ā¢ Case Creation & Tracking
ā¢ Case Types & Categories
ā¢ Workflow & Escalation
ā¢ Integration with Customer & Service Data
Qualifications:
ā¢ Bachelor's degree in a related field (e.g., Information Technology, Business, or Engineering).
ā¢ Previous experience with Customer Care and Billing (CC&B) software systems, preferably Oracle Utilities CC&B.
ā¢ Strong knowledge of utility billing and customer service processes.
ā¢ IT and database management skills, including experience with SQL and database queries.
ā¢ Excellent problem-solving and analytical skills.
ā¢ Strong communication and interpersonal skills.
ā¢ Project management experience is a plus.
Certifications:
ā¢ Relevant certifications in CC&B or related utility software systems are advantageous.
ā¢ The CC&B Specialist plays a crucial role in ensuring that the CC&B system effectively meets the organization's billing and customer service needs, ultimately contributing to customer satisfaction and operational efficiency.
Job Types: Full-time, Permanent
Pay: Up to ā¹200,000.00 per month
Work Location: Remote
Apply Now
The CC&B Consultant is responsible for analysing, configuring, and implementing Customer Care and Billing (CC&B) software solutions to meet the specific needs of our organization. This role will collaborate with cross-functional teams, provide expertise in utility billing and customer service, and ensure the successful deployment and ongoing support of CC&B systems.
Key Responsibilities:
ā¢ CC&B Implementation: Lead the implementation of CC&B software solutions, working closely with internal stakeholders to define system requirements and configure the software to meet those needs.
ā¢ System Configuration: Customize CC&B software to align with the organization's billing processes, rates, and customer service requirements.
ā¢ Data Migration: Assist in the migration of data from legacy systems to the CC&B platform, ensuring data accuracy and integrity.
ā¢ User Training: Provide training and support to end-users, including customer service representatives, billing personnel, and other staff members, to ensure they can effectively use the CC&B system.
ā¢ System Integration: Collaborate with IT teams to integrate the CC&B system with other enterprise software, such as CRM, financial systems, and reporting tools.
ā¢ System Maintenance: Perform regular system updates, patch management, and system maintenance to ensure the CC&B platform's stability and security.
ā¢ Issue Resolution: Investigate and resolve issues and discrepancies related to billing, customer accounts, and system functionality.
ā¢ Documentation: Create and maintain documentation related to system configurations, processes, and procedures.
ā¢ Compliance and Regulation: Stay up-to-date with industry regulations and compliance requirements related to billing and customer care in the utility sector, ensuring that the CC&B system remains compliant.
ā¢ Continuous Improvement: Identify opportunities for process optimization and system enhancements to improve operational efficiency and customer satisfaction.
Specific Skills
ā¢ Case Management
ā¢ Case Creation & Tracking
ā¢ Case Types & Categories
ā¢ Workflow & Escalation
ā¢ Integration with Customer & Service Data
Qualifications:
ā¢ Bachelor's degree in a related field (e.g., Information Technology, Business, or Engineering).
ā¢ Previous experience with Customer Care and Billing (CC&B) software systems, preferably Oracle Utilities CC&B.
ā¢ Strong knowledge of utility billing and customer service processes.
ā¢ IT and database management skills, including experience with SQL and database queries.
ā¢ Excellent problem-solving and analytical skills.
ā¢ Strong communication and interpersonal skills.
ā¢ Project management experience is a plus.
Certifications:
ā¢ Relevant certifications in CC&B or related utility software systems are advantageous.
ā¢ The CC&B Specialist plays a crucial role in ensuring that the CC&B system effectively meets the organization's billing and customer service needs, ultimately contributing to customer satisfaction and operational efficiency.
Job Types: Full-time, Permanent
Pay: Up to ā¹200,000.00 per month
Work Location: Remote
Apply Now