OPTIMIZATION & INSIGHTS ANALYST(REMOTE)
About the position
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job SummaryWe are seeking a highly analytical and articulate Optimization & Insights Analyst to help scale our Data-Driven Cleaning (DDC) program.This role sits at the intersection of operations, data, and technology. The primary responsibility is to translate operational data into clear, actionable insights that improve cleaning effectiveness, optimize labor deployment, and demonstrate measurable value to clients.While supporting pilot site execution, this role’s core focus is performance analysis, hypothesis validation, and communication of data-driven recommendations to site and regional leadership.
This is not a project management or platform administration role. It is an insight-to-action role.
Responsibilities
• Analyze Performance & Identify Optimization Opportunities
• Monitor and analyze usage, inspection, work order, and time-on-task data across pilot sites
• Evaluate threshold effectiveness and recommend adjustments Identify inefficiencies, anomalies, and labor optimization opportunities
• Quantify the impact of operational changes and validate pilot hypotheses Translate Data into Clear, Actionable Insights
• Create concise executive summaries and structured performance readouts
• Present findings and recommended next steps to site and regional leadership
• Facilitate optimization discussions that drive operational decisions
• Prepare insight-driven materials for QBRs and client reviews
• Ensure site configurations align with defined success metrics and hypotheses
• Validate data integrity across platforms (ServiceNow, Nuvolo, Looker, inspection tools, sensors)
• Monitor adoption and compliance trends; coach or escalate when needed
• Provide structured feedback to Product and Technology teams based on field insights
• Partner with unit managers and operations leaders to build investment in data-driven processes
• Establish site-level routines for usage reviews, schedule adjustments, and threshold tuning
• Deliver small-group or on-site training sessions focused on performance improvement
Requirements
• Bachelor’s Degree or equivalent experience
• 3–6+ years in analytics, operations performance, consulting, or related field
• Strong analytical skills with ability to interpret trends and patterns in operational data
• Excellent verbal and written communication skills
• Proven ability to present insights to non-technical audiences
• High ownership mindset and comfort working independently in a fast-paced environment
• Experience working cross-functionally with operations and technology teams
Nice-to-haves
• Experience in facilities management, janitorial operations, or field services
• Experience building dashboards or performance scorecards
• Experience presenting to leadership teams
Benefits
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
Apply Now
Apply Now
Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more. Job SummaryWe are seeking a highly analytical and articulate Optimization & Insights Analyst to help scale our Data-Driven Cleaning (DDC) program.This role sits at the intersection of operations, data, and technology. The primary responsibility is to translate operational data into clear, actionable insights that improve cleaning effectiveness, optimize labor deployment, and demonstrate measurable value to clients.While supporting pilot site execution, this role’s core focus is performance analysis, hypothesis validation, and communication of data-driven recommendations to site and regional leadership.
This is not a project management or platform administration role. It is an insight-to-action role.
Responsibilities
• Analyze Performance & Identify Optimization Opportunities
• Monitor and analyze usage, inspection, work order, and time-on-task data across pilot sites
• Evaluate threshold effectiveness and recommend adjustments Identify inefficiencies, anomalies, and labor optimization opportunities
• Quantify the impact of operational changes and validate pilot hypotheses Translate Data into Clear, Actionable Insights
• Create concise executive summaries and structured performance readouts
• Present findings and recommended next steps to site and regional leadership
• Facilitate optimization discussions that drive operational decisions
• Prepare insight-driven materials for QBRs and client reviews
• Ensure site configurations align with defined success metrics and hypotheses
• Validate data integrity across platforms (ServiceNow, Nuvolo, Looker, inspection tools, sensors)
• Monitor adoption and compliance trends; coach or escalate when needed
• Provide structured feedback to Product and Technology teams based on field insights
• Partner with unit managers and operations leaders to build investment in data-driven processes
• Establish site-level routines for usage reviews, schedule adjustments, and threshold tuning
• Deliver small-group or on-site training sessions focused on performance improvement
Requirements
• Bachelor’s Degree or equivalent experience
• 3–6+ years in analytics, operations performance, consulting, or related field
• Strong analytical skills with ability to interpret trends and patterns in operational data
• Excellent verbal and written communication skills
• Proven ability to present insights to non-technical audiences
• High ownership mindset and comfort working independently in a fast-paced environment
• Experience working cross-functionally with operations and technology teams
Nice-to-haves
• Experience in facilities management, janitorial operations, or field services
• Experience building dashboards or performance scorecards
• Experience presenting to leadership teams
Benefits
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
Apply Now
Apply Now