Operations Manager, Neurodiversity Center of Excellence
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
Lyra Health is looking for a Manager for the Neurodiversity Onboarding Specialist team, which directly supports our customers and their employees pursuing guidance and support with neuropsychological testing and evaluations (eg. ADHD, Autism Spectrum Disorder, etc.).
The ideal candidate is an experienced clinical operations manager adept at managing day to day operations of a virtual clinic and ensuring the delivery of high quality care. We are looking for a candidate who is a strong communicator, excels in a high paced environment, is able to effectively collaborate with internal and external stakeholders, and can scale processes and teams effectively.
The ideal candidate is experienced in: Operational management in a clinical environment, managing a team who directly supports clinicians and patients Directly managing and developing small to medium sized teams Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders Analyzing data to identify issues, monitor progress/trends, and inform process improvement and decision making.
Responsibilities
• Manage a team of 5-10 Onboarding Specialists
• Serve as the primary operations day-to-day point of contact and liaison for the clinical team
• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement
• Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making/prioritization
• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
Qualifications
• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment
• 3+ years of experience managing a team
• Strong understanding of clinic operations and supporting clinicians
• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution
• Strong project and team management skills
• Attention to detail, self-motivated, and able to effectively balance multiple priorities and delegate tasks to team members
• Excellent communication skills
• Passion for transforming mental health through technology with a human touch
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Apply Now
Apply Now
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
About the Role
Lyra Health is looking for a Manager for the Neurodiversity Onboarding Specialist team, which directly supports our customers and their employees pursuing guidance and support with neuropsychological testing and evaluations (eg. ADHD, Autism Spectrum Disorder, etc.).
The ideal candidate is an experienced clinical operations manager adept at managing day to day operations of a virtual clinic and ensuring the delivery of high quality care. We are looking for a candidate who is a strong communicator, excels in a high paced environment, is able to effectively collaborate with internal and external stakeholders, and can scale processes and teams effectively.
The ideal candidate is experienced in: Operational management in a clinical environment, managing a team who directly supports clinicians and patients Directly managing and developing small to medium sized teams Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders Analyzing data to identify issues, monitor progress/trends, and inform process improvement and decision making.
Responsibilities
• Manage a team of 5-10 Onboarding Specialists
• Serve as the primary operations day-to-day point of contact and liaison for the clinical team
• Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement
• Implement and manage quality assurance metrics that align with best practices, SLAs, etc.
• Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise
• Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision making/prioritization
• Facilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changes
Qualifications
• 8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment
• 3+ years of experience managing a team
• Strong understanding of clinic operations and supporting clinicians
• Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution
• Strong project and team management skills
• Attention to detail, self-motivated, and able to effectively balance multiple priorities and delegate tasks to team members
• Excellent communication skills
• Passion for transforming mental health through technology with a human touch
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Apply Now
Apply Now