Operations Manager for Short-term Rental Property Management & Hospitality

Summary About Us Meet GLOW - Short term rental management company! Women-owned and operated and growing quickly. What differenciates us is Managing as Owners. We provide spaces where people can gather with one another, live life to the fullest, own investment assets, and wander into the next adventure--as stated in the slogan Gather. Live. Own. Wander. We are looking for organizaed professionals to assist in property operations business managing premium short-term rental homes. We focus on delivering 5-star experiences and quality, positive investments for our owners through seemless backend softwares, strong contractor coordination, and one-of-a-kind guest experiences. We’re looking for a reliable, detail-oriented Operations Assistant to support our Operations Manager. This role with start with detailed training and has the opportunity to grow into a full-time manager position. Key Tasks & Role: You will: • *Organize documentation and prioritize urgent requests efficiently for Manager reveiw • *Assisgn and coordinate tasks between cleaning, maintenance, vendors (pest control/lawncare), and guests requests • *Remain readily on-call and avaialble for entirty of work hours for vigilant guest communication • *Lead certain operational, documentation, and coordination tasks independently • *Communicate confidently via email, Hostaway (primary software), occasionally over the phone; ChatGPT can be used to assist effective and efficient communication • *Track tasks from start to completion—ensuring nothing slips through the cracks This role requires ownership, strong organizational skills, follow-through, and strong communication. Key Responsibilities: --Monitoring cleaning reports, project updates, and contractor status --Responding to ALL guest communication and questions during work hours on Hostaway (property management platform) --Contacting third-party companies when guest issues encountered (ex. internet outages) --Update documents when maintenance completed and supply items placed in units --Requesting images and invoices from team to complete damage claims from guest misconduct Needs Immediate Attention – Critical --Calling (when necessary) cleaners, septic, HVAC, pest, or handyman providers to confirm service requests, schedule appointments, and clarify details --Sending urgent issues to leadership via Slack --Tracking recurring issues (e.g. mice sightings, property damage, septic backups, missing hose bibs, etc.) and contributing to SOP updates Tools You Will Work With --Hostaway (PMS system) --Turno / STR cleaning platforms --Quo - business phone recorded line --Slack - business communciation and reminders --Google Sheets, Docs, Gmail - business SOPs (operating procedures) and reports --Loom -training videos Who You Are You’ll work closely with our Operations Manager, so we’re looking for someone who is: ✔ Warm, personable, professional, and confident speaking on the phone ✔ Organized and detail-focused – nothing slips through the cracks ✔ Able to clearly communicate and follow up (written and verbal) ✔ Comfortable taking full ownership of tasks once trained ✔ Not afraid to ask questions to clarify or prevent mistakes ✔ Solutions-focused – not just reporting problems but helping solve them ✔ Thinks ahead, notices patterns, and helps create consistency Helpful (But Not Required) Experience --Hospitality or property operations --Short-term rental or vacation home management --Scheduling cleaners, contractors, or vendors --Task tracking or project coordination --Familiarity with staging, inspections, or guest readiness standards Hours & Growth Potential --Starts at 10–15 hrs/week (flexible, EST coordination required) --Long-term, growing role—not task-based or temporary --Can grow into specialized roles (Maintenance Coordinator, Operations Lead, Vendor Relations, etc.) How to Apply Please include the following in your application: --Your experience in operations, property management, or contractor coordination --Example of a time you led a task from start to finish --Confirm your availability (days/times & timezone) --Are you comfortable speaking with contractors or service teams over the phone? --Share one example of catching a mistake early because you were paying attention This role is perfect for someone who doesn’t just pass information—but helps connect the dots, follow through, and support a well-structured operational process. Apply tot his job