Operations Lead (Managed Services) - Day Rate Contract - Inside IR35
Job Description:We are seeking an experienced Operations Lead within Managed Services to oversee the integration, governance, and performance of Managed Service Providers (MSPs) within a complex, business-critical environment for our Customer.This role is focused on service governance, supplier/vendor management, and operational performance—acting as the key bridge between internal teams, vendors, and senior stakeholders.Key ResponsibilitiesLead integration of MSPs into internal service delivery models, ensuring alignment with ITIL processesDefine clear roles, responsibilities, and escalation paths across internal teams and suppliersOwn service governance, ensuring adherence to SLAs, contracts, and risk controlsManage supplier performance through KPIs, reporting, and structured service reviewsProvide oversight of Major Incidents, Problem Management, and service risksAct as the primary escalation point for third-party service issuesDeliver executive-level reporting, dashboards, and performance insightsDrive continuous service improvement across processes, tooling, and providers Qualifications:Key Skills & ExperienceStrong background in Service Delivery / Managed Services / Service ManagementProven experience managing third-party vendors and MSPsExpertise in Incident, Problem, Change, and Risk ManagementSolid understanding of ITIL frameworks and service governanceExperience producing senior stakeholder reporting and dashboardsConfident engaging with senior leadership and C-level stakeholdersExperience with service integration (SIAM principles desirable)QualificationsITIL Foundation (required)ITIL Intermediate certifications (OSA / RCV desirable)Additional Information:Contract DetailsContract Length: 6 MonthsEngagement Type: Day Rate ContractLocation: Flexible / Remote (UK)Start Date: Immediate or as soon as availableAt Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger.
Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Apply Now
Be yourself with us, and feel that you belong. We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
We are also committed to equity, accessible hiring practices, and creating an inclusive culture through many means including TogetHer (Women's network) and our Employee Resource Groups which include Diversity and Inclusion, Telefónica Tech Pride, Neurodiversity, ELEVATE (African and Caribbean heritage network), and Sustainability. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.
Apply Now