Operations Coordinator 1

GE HealthCare is a leading company in the healthcare sector, and they are seeking an Operations Coordinator to ensure first-class service contract process execution on customer service contracts. The role involves managing billing, maintaining data integrity, and acting as a liaison with various stakeholders to resolve issues related to invoicing and contract administration.ResponsibilitiesDrive the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts (e.g., field communications, verification along with contract submission prework)Responsible for timely and accurate billing of customers for contract and noncontract servicesWork within all related systems Legacy and Support Central to manage and complete all workHandle all types of work submitted into the department whether multivendor or core GE product based offeringsMaintain install database accuracy by supporting field team and external customers via phone and emailWork closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issuesEffectively manage and prioritize various projects with minimal supervisionProvide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teamsAware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, QualityGoals, and applicable laws and regulations as they apply to this job type/positionComplete all planned Quality & Compliance training within the defined deadlinesIdentify and report any quality or compliance concerns and take immediate corrective action as requiredKnowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE HealthCare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l and/or local Law is brokenKnowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l and/or local Law is brokenOwnership of contract entry quality to ensure accuracy, configuration integrity and that all requirements are tied to documented customer inputsDrive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management SystemSkillsAssociate degree in Business Administration, Finance, Marketing or related discipline and minimum one year of customer service experience; or a High School diploma/GED and five or more years of customer service experienceHigh proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel, Access)Minimum two years' experience working with Microsoft ExcelAbility to communicate using local languageStrong focus on customer care and satisfactionDemonstrated ability to work under pressure and to meet deadlines and commitmentsBenefitsMedicalDentalVisionPaid time offA 401(k) plan with employee and company contribution opportunitiesLifeDisabilityAccident insuranceTuition reimbursementCompany OverviewGE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric. It was founded in 1892, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.gehealthcare.com.



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