Operations 24x7 Support (Sr System Administrator)-Night Shift / Weds(Alt) - Sat 1730-0530ET
About the position
Responsibilities
• Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.
• Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
• Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces.
• Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment.
• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Managing and tracking execution of authorized changes throughout the Change Management life cycle.
• Troubleshooting, accurately tracking and resolving assigned incidents.
• Creating and tracking trend reports.
• Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health.
• Interacting with vendors to coordinate the maintenance and replacement of hardware that affects high and critical priority systems and environments.
• Maintaining extremely accurate, high level reporting of all issues.
• Connectivity monitoring and SLA Compliance of cloud-based systems.
• Provisioning thin client software.
• Actively contributing to continual improvement of IT Operations and processes.
Requirements
• 3+ years of related experience in systems administration.
• Must meet current DoD 8140 IAT Level II requirements or higher.
• Working knowledge and understanding of the ITIL V4 framework.
• Willingness to technically develop and gain additional technical certification.
• Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience.
Nice-to-haves
• Hands-on experience in virtual host and server administration.
• Experience with Linux-based operating systems.
• Hands-on administration within a virtualized environment.
• Experience with enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.).
• Working experience with ITSM software suites, preferably ServiceNow.
Benefits
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays
Apply Now
Apply Now
Responsibilities
• Conducting real-time, pro-active SLA Compliance monitoring of compute, cloud and network resources across the enterprise.
• Responding, triaging, and troubleshooting system alerts indicating issues with data center components.
• Conducting hands-on administration and triage of virtual machines, hosts, and other IT devices via vCenter and other virtualized management interfaces.
• Providing first contact response and initial resolution for all associated, technical engineering lanes within the environment.
• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Managing and tracking execution of authorized changes throughout the Change Management life cycle.
• Troubleshooting, accurately tracking and resolving assigned incidents.
• Creating and tracking trend reports.
• Creating and maintaining standard operating procedures and operational reporting protocol for the purpose of communicating system and network health.
• Interacting with vendors to coordinate the maintenance and replacement of hardware that affects high and critical priority systems and environments.
• Maintaining extremely accurate, high level reporting of all issues.
• Connectivity monitoring and SLA Compliance of cloud-based systems.
• Provisioning thin client software.
• Actively contributing to continual improvement of IT Operations and processes.
Requirements
• 3+ years of related experience in systems administration.
• Must meet current DoD 8140 IAT Level II requirements or higher.
• Working knowledge and understanding of the ITIL V4 framework.
• Willingness to technically develop and gain additional technical certification.
• Bachelor's Degree in Computer Science, Information Technology, or a related technical discipline, or equivalent combination of education, technical certifications or training, or work experience.
Nice-to-haves
• Hands-on experience in virtual host and server administration.
• Experience with Linux-based operating systems.
• Hands-on administration within a virtualized environment.
• Experience with enterprise-level monitoring suites/software (i.e. BMC BPPM/TrueSight, HP NNM, Splunk, WhatsUp Gold, Nagios, etc.).
• Working experience with ITSM software suites, preferably ServiceNow.
Benefits
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Paid vacation and holidays
Apply Now
Apply Now