Operational Excellence Consultant
About the position Responsibilities • Drive Business Performance Measure, analyze, and evaluate existing processes, collect data to identify root causes, perform cost benefit analysis, and identify improvement opportunities. • Identify, implement, and maintain an effective process measurement system and define data collection plans (what data is, where it comes from) for each measure. • Conduct current state process interviews and subject matter expert job shadows. • Document processes according to Business Process Mapping standards. • Develop, recommend, and independently implement solutions for process improvement, system enhancement, and operations efficiency that are aligned with business priorities. • Develop, recommend, and independently implement methods to monitor and control redesigned processes and identify when processes begin degrading. • Design, guide, and promote process architecture that aligns with business priorities. • Promote and share best practices on process improvement activities across the organization. • Research process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization. • Use documented processes to write detailed procedures that guide the user through the transaction • Demonstrate highly empathetic, customer-centric service while aiding others in their learning and execution of transformational activities. Customer may include the field. • Guide improvement initiatives and mindsets for business partners with solid emotional intelligence and political acumen. • Collaborate with business leaders, technology, and other stakeholders to connect process architecture roadmap with operational decisions. • Recognize opportunities to connect processes across journeys Subject Matter Expertise Provide subject matter expertise in process improvement to product, operations, and/or technology teams in collaboration with other disciplines. • Leadership Coordinate and facilitate cross-functional project teams. • Build commitment and understanding required to accomplish the improvement goals for the organization. • Lead others through ambiguity with confidence and engagement. • Talent Development Proactively coach, develop, and train leaders and staff on principles, behaviors, methods, and tools to promote and sustain cultural transformation. • Mentor others with less experience to grow their capabilities, knowledge, and skills. Requirements • Bachelor's degree or an equivalent. • Minimum of 5 years of project management, manager, team lead, or business consultant experience in technology and/or business functions. • Minimum Lean or Six Sigma Black Belt Certification (Lean or Six Sigma Master Black Belt experience preferred) • Ability to communicate at various levels of the organization to increase engagement and understanding of process improvement processes, goals and benefits. • Strong project management skills with the ability to lead or manage highly complex projects involving multiple stakeholders, process improvements, communications and difficult change management. • Superior oral and written communications skills with the proven ability to build relationships and successfully negotiate issues with the home office and field. • Demonstrated high level of organization and follow through with the ability to effectively identify and independently establish priorities and meet deadlines on multiple assignments with high quality results. • Demonstrated experience with utilizing various systems to collect and analyze data. • Previous Facilitator and Coaching experiences where problem solving, process development, and/or behavior change methods and tools have been demonstrated. Apply tot his job