Operation Trainer

Position Title: Store Trainer Location: New York, NY (Base) Travel Requirement: Frequent Travel (60% or more, domestic) Language Requirement: Bilingual – English and Mandarin required Department: Operations Position Overview: HeyTea is seeking a dedicated and passionate Store Trainer to join our U.S. Operations team. This role is critical to supporting new hire onboarding, standardizing operational training, and ensuring store teams are equipped with the skills and knowledge to deliver excellent customer service and product quality. The Store Trainer will be based in New York but is expected to travel frequently across states to support new store openings and ongoing training needs. Key Responsibilities 1. Standardization Training • Deliver training on the full product line (tea bases, preparation, specialty drinks, etc.) and SOPs, ensuring consistency in product quality across all stores (corporate and franchise). • Provide hands-on demonstrations and on-site coaching to address technical challenges during pre-opening and daily operations. 2. Management Team Coaching • Train and empower store managers and shift leaders in areas such as scheduling optimization, inventory and waste control, QSC (Quality, Service, Cleanliness) management, and customer complaint handling. • Improve operational efficiency and team collaboration through coaching and ongoing supervision. 3. Evaluation & Retraining • Conduct regular store audits and QSC evaluations across the region, identify operational gaps, and provide actionable improvement plans. • Design and implement targeted retraining programs for stores or employees who fail assessments or show performance decline. 4. In-store Position Certification • Establish and implement a position certification system to ensure employees are qualified before officially taking on their roles. • Track employee development records, organize periodic promotion assessments, and support talent pipeline development. Qualifications • Industry Experience: At least 2 years of experience in the food & beverage or tea beverage industry; experience in store management (Store Lead/Manager) or training is preferred. • Technical Skills: Strong understanding of end-to-end beverage preparation processes, with basic knowledge of ingredient characteristics and equipment maintenance. • Language Skills: Fluent bilingual proficiency in English and Chinese, with the ability to communicate effectively with headquarters and train local employees. • Communication: Strong presentation skills and cross-cultural communication ability; capable of working in a fast-paced environment. • Travel Requirement: High mobility required, with the ability to travel frequently within the region (approximately 50%–70%). What We Offer: • Competitive salary based on experience • Travel expense reimbursement • Opportunities for career advancement • A collaborative and dynamic work environment in a fast-growing global brand Pay: $26.00 - $32.00 per hour Expected hours: 40.0 per week Benefits: • 401(k) • Dental insurance • Employee discount • Health insurance • Paid time off • Vision insurance Education: • Bachelor's (Preferred) Experience: • Food & beverage industry: 2 years (Required) Language: • English (Required) • Chinese (Required) Work Location: Remote