Operation Manager ( Kenya / Tanzania / Ghana / Uganda / Ethiopia / Cameroon )
Operation Manager
Reporting Relationship: VP of operations / Country Manager
Responsibilities：
Merchant Recruitment and Management
Assist the management team in leading merchant expansion plans for the market; support P2P management strategy decisions ; provide ongoing market research/insight to foster Vibra P2P local merchant networks growthCoordinate key local BD activities, such as developing new partnerships with merchants, and supporting key events (P2P Merchants recruitment & management)Ensure the quality of merchant P2P trade and user experience
Community Building
Achieve new user acquisition in the country based on the OKRMeet trading volume based on the OKRMeet P2P trading volume based on the OKROrganize online and offline AMA and training session on weekly basisServe as brand ambassador to promote the brandBuild partnership and relationship with crypto communities
P2P Merchant Standard & Guidelines
Work extensively with local operation team to shape the p2p business model; Build the P2P merchant application & operation standard and review process, including provide suggestions on P2P rules, e.g. transaction times & relevant transaction process/detailsProvide optimization suggestions for P2P dashboards - to refine merchants & users experience
Risk Control Management & CS
Provide P2P training guides to the CS team, including handling disputes between merchants and the p2p buyers, assisting them with troubleshooting; abnormal case studies & giving suggested solutions ,etc.Provide market insight and intelligence to the product and tech teamDevelop the risk control management standard & process, that align with the local law & minimize the legal risk to the group
Requirements:
Master/Bachelor's degree in business, finance related field from top universityBackground in Crypto/Blockchain and large global financial services/tech environments is a plus3+ years experience in business development or partnerships in Financial Institutions ( Payment, Fintech, Financial Institutions or Technology Company )Sound interpersonal and communication skillsHands on at work and can be independent in managing complex projectsOutstanding communication and negotiation skills;Ability to work remotely with a global team, autonomously and take initiativesComfortable in a startup, rapid-growth environment
Apply Now
Reporting Relationship: VP of operations / Country Manager
Responsibilities：
Merchant Recruitment and Management
Assist the management team in leading merchant expansion plans for the market; support P2P management strategy decisions ; provide ongoing market research/insight to foster Vibra P2P local merchant networks growthCoordinate key local BD activities, such as developing new partnerships with merchants, and supporting key events (P2P Merchants recruitment & management)Ensure the quality of merchant P2P trade and user experience
Community Building
Achieve new user acquisition in the country based on the OKRMeet trading volume based on the OKRMeet P2P trading volume based on the OKROrganize online and offline AMA and training session on weekly basisServe as brand ambassador to promote the brandBuild partnership and relationship with crypto communities
P2P Merchant Standard & Guidelines
Work extensively with local operation team to shape the p2p business model; Build the P2P merchant application & operation standard and review process, including provide suggestions on P2P rules, e.g. transaction times & relevant transaction process/detailsProvide optimization suggestions for P2P dashboards - to refine merchants & users experience
Risk Control Management & CS
Provide P2P training guides to the CS team, including handling disputes between merchants and the p2p buyers, assisting them with troubleshooting; abnormal case studies & giving suggested solutions ,etc.Provide market insight and intelligence to the product and tech teamDevelop the risk control management standard & process, that align with the local law & minimize the legal risk to the group
Requirements:
Master/Bachelor's degree in business, finance related field from top universityBackground in Crypto/Blockchain and large global financial services/tech environments is a plus3+ years experience in business development or partnerships in Financial Institutions ( Payment, Fintech, Financial Institutions or Technology Company )Sound interpersonal and communication skillsHands on at work and can be independent in managing complex projectsOutstanding communication and negotiation skills;Ability to work remotely with a global team, autonomously and take initiativesComfortable in a startup, rapid-growth environment
Apply Now