Online Learning and Instructional Support Advisor
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role provides operational and technical support for faculty, staff, and students as it relates to the online learning management system (LMS) and interconnected processes, applications, and websites.
Serves as an online learning advisor for the LMS and related applications.
Performs a range of services including:
Basic to advanced technical and end-user support
Online foundation training course facilitation
Quality assurance
Faculty textbook procurement
Open education resource integrations
Collaborates with key stakeholders to assess and resolve needs related to online learning and instructional support.
Exhibits understanding of cross-functional knowledge between various departments to ensure accuracy of data and related processes.
Essential Functions:
Reviews, resolves, and responds to inbound/outbound phone calls and emails from faculty and staff regarding operational and technical support requests.
Communicates requests or issues requiring advanced support to appropriate stakeholders.
Provides advanced student support for the LMS and related applications.
Facilitates faculty training sessions on best practices and procedures for teaching in an online learning environment.
Conducts quality assurance checks for new courses in development and monthly for courses created during term setup.
Maintains a running database of all online master course versions used for term setup and analytics.
Creates and delivers course or user activity reports as requested.
Reviews and processes faculty desk copy and textbook review requests.
Coordinates term setup and provides limited operational and technical support for select National University System Affiliates.
Contributes to new digital asset product or enhancement testing, evaluation, and implementation.
Qualifications
Bachelor’s degree, or equivalent experience
Minimum of three (3) years of experience using computers and web-based applications
Minimum of one (1) year of experience in higher education or related professional setting
Call center experience preferred
Requirements
Demonstrated Microsoft Excel, Outlook, PowerPoint, SharePoint, and Word experience
Microsoft One Drive, Access preferred
Experience with a Learning Management System (LMS), IT Service Management or ticketing system (ITSM), Student Information System (SIS), and/or similar Database systems
Strong interpersonal skills and the ability to communicate effectively
Excellent oral and written communication skills
Proficient knowledge of HTML and graphic design programs preferred
SQL Developer experience preferred
Ability to work as an active team member
Ability to excel in a deadline-oriented, dynamic environment
Strong organizational skills with ability to track details and meet deadlines
Demonstrates concern for and attends to the needs of internal and external customers
Benefits
Comprehensive well-being benefits for you and your family
Competitive pay and benefits packages
Development and advancement opportunities
Remote-first work perks
Apply Now