Online Community Manager for Small Businesses and Entrepreneurs

SAAS Community Manager (Full-Time) The Lonely Entrepreneur – Learning Community Remote (U.S.-based) | Full-Time GENERAL We are only looking for people who demand excellence from themselves and their teammates. If this is not how you operate, please do not apply. This role requires ownership, emotional intelligence, judgment, and follow-through. The work matters—to our members, partners, and mission. Experience with entrepreneur communities, business consulting, coaching, and/or subscription-based SaaS is strongly preferred. ABOUT THE LONELY ENTREPRENEUR The Lonely Entrepreneur exists because founders are overwhelmed, isolated, and unsure who to trust—especially in an AI-driven economy. Our core product is the Learning Community (LC), a SaaS platform built to be the first true one-stop shop entrepreneurs need to start, survive, and grow. The Learning Community includes: 3,500+ learning modules (business + personal challenges) Hundreds of templates and tools Vendor guidance and platform reviews Active community, group coaching, and live calls Funding exposure and vetted service providers TLE also offers Sidekick Consulting (1:1 for $5–$25M companies), the Entrepreneur Survival Guide, and MichaelGPT. Learn more: THE ROLE The Community Manager owns the member experience, engagement, operations, reporting, and growth of the Learning Community. This is a senior, high-trust role and the connective tissue between members, leadership, marketing, sales, coaching, and partners. Community is the product. You own it end-to-end. Reports to the Executive Director of Entrepreneur Success. CORE RESPONSIBILITIES Community Experience & Engagement Own the member journey from onboarding through long-term engagement Drive activation, participation, and retention in Mighty Networks Identify disengaged or high-potential members and intervene thoughtfully Create recognition, spotlights, and success stories Platform Ownership (Mighty Networks) Own structure, flow, and clarity of spaces and content Manage announcements, live events, group coaching, and community hygiene Onboarding & Member Support Run onboarding end-to-end (DM welcome within 24 hours, email/text flows, orientations) Conduct weekly group and individual onboarding sessions Provide high-quality support via platform, email, text, DMs, Zoom, and phone Coaching, Events & CEO Calls Schedule, manage, and moderate coaching calls, CEO calls, and special events Handle registration, reminders, agendas, moderation, and follow-ups Participate actively in CEO calls Content, Testimonials & Media Record calls, capture testimonials, pull transcripts Create reporting and marketing materials using Canva Publish learning modules (video, images, content) Social Community Extension Extend LC discussions into LinkedIn and other channels Bring external insights back into the community AI & Tools Enablement Stay current on AI tools relevant to founders Translate complex tools into practical, founder-friendly guidance Upsell & Cross-Sell (Trust-Based) Identify natural moments to introduce premium programs, CEO calls, and consulting Guide members based on need—not pressure Reporting, Data & Operations Generate reports for leadership, grants, and partners Maintain clean data in HubSpot; manage workflows via HubSpot and Zapier Furnish weekly progress reports REQUIRED QUALIFICATIONS 5+ years managing online or membership-based communities Hands-on Mighty Networks experience (strongly preferred) Proven ownership of engagement, retention, and growth Strong HubSpot and automation workflow experience Experience running live events and coaching calls Strong LinkedIn and social community skills Working knowledge of AI tools and modern SaaS platforms Exceptional written communication and emotional intelligence Highly organized, proactive, and autonomous Canva experience Comfortable working with founders and executives HOW SUCCESS IS MEASURED Member engagement, activation, and retention Onboarding completion Event and coaching participation Reporting quality and timeliness Data accuracy and system integrity Trust-based upsell effectiveness Member satisfaction and outcomes