Online Chat Service(Customer Service Representative
We are hiring for our client - LeadGen Media Group.
Overview...
The Online Chat Service (Customer Service Representative) plays a crucial role in providing excellent customer service and support through online chat platforms. They are responsible for addressing customer inquiries, resolving issues, and providing product information in a timely and professional manner.
Key Responsibilities
Ā Responding to customer inquiries and resolving issues via online chat
Ā Providing accurate product information and assistance to customers
Ā Offering support and guidance to customers navigating the company's website or online platforms
Ā Ensuring customer satisfaction through effective communication and problem-solving
Ā Identifying and escalating priority issues to the appropriate channels
Ā Documenting customer interactions and feedback
Ā Adhering to company policies and procedures
Ā Collaborating with team members to improve overall customer experience
Ā Maintaining a positive and professional attitude in all customer interactions
Ā Adapting to changes in products, services, and policies to provide accurate information
Ā Meeting established goals for chat volume, customer satisfaction, and resolution time
Ā Utilizing various software and tools to efficiently assist customers
Ā Keeping abreast of product updates and modifications
Ā Engaging in continuous training and development to enhance skills
Ā Contributing to a positive and collaborative team environment
Required Qualifications
Ā High school diploma or equivalent
Ā Proven experience in customer service or a related field
Ā Excellent written and verbal communication skills
Ā Strong typing and multitasking abilities
Ā Ability to remain calm and professional in high-pressure situations
Ā Problem-solving and conflict resolution skills
Ā Proficiency in using chat software and online platforms
Ā Tech-savvy with the ability to navigate online tools and resources
Ā Empathetic and attentive to customer needs
Ā Adaptability to various communication styles and customer personalities
Ā Ability to work collaboratively in a team environment
Ā Strong attention to detail and accuracy
Ā Flexibility to work various shifts, including weekends and holidays
Ā Understanding of customer satisfaction principles and practices
Ā Knowledge of company products, services, and policies
Skills: communication,problem-solving,attention to detail,chat software,online chat support,online chat,empathy,conflict resolution,multitasking,tech-savvy,customer service
Apply Now
Overview...
The Online Chat Service (Customer Service Representative) plays a crucial role in providing excellent customer service and support through online chat platforms. They are responsible for addressing customer inquiries, resolving issues, and providing product information in a timely and professional manner.
Key Responsibilities
Ā Responding to customer inquiries and resolving issues via online chat
Ā Providing accurate product information and assistance to customers
Ā Offering support and guidance to customers navigating the company's website or online platforms
Ā Ensuring customer satisfaction through effective communication and problem-solving
Ā Identifying and escalating priority issues to the appropriate channels
Ā Documenting customer interactions and feedback
Ā Adhering to company policies and procedures
Ā Collaborating with team members to improve overall customer experience
Ā Maintaining a positive and professional attitude in all customer interactions
Ā Adapting to changes in products, services, and policies to provide accurate information
Ā Meeting established goals for chat volume, customer satisfaction, and resolution time
Ā Utilizing various software and tools to efficiently assist customers
Ā Keeping abreast of product updates and modifications
Ā Engaging in continuous training and development to enhance skills
Ā Contributing to a positive and collaborative team environment
Required Qualifications
Ā High school diploma or equivalent
Ā Proven experience in customer service or a related field
Ā Excellent written and verbal communication skills
Ā Strong typing and multitasking abilities
Ā Ability to remain calm and professional in high-pressure situations
Ā Problem-solving and conflict resolution skills
Ā Proficiency in using chat software and online platforms
Ā Tech-savvy with the ability to navigate online tools and resources
Ā Empathetic and attentive to customer needs
Ā Adaptability to various communication styles and customer personalities
Ā Ability to work collaboratively in a team environment
Ā Strong attention to detail and accuracy
Ā Flexibility to work various shifts, including weekends and holidays
Ā Understanding of customer satisfaction principles and practices
Ā Knowledge of company products, services, and policies
Skills: communication,problem-solving,attention to detail,chat software,online chat support,online chat,empathy,conflict resolution,multitasking,tech-savvy,customer service
Apply Now