Ongoing IT Support Specialist Needed — WordPress, Domain & Google Workspace Admin

Engagement type: Ongoing retainer (estimated 3–8 hours/month, with initial setup project for e-commerce)

Budget: Open to hourly or monthly flat rate

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Overview

We're a small team looking for a reliable, responsive freelancer to provide light ongoing IT support. The role covers three areas: maintaining our WordPress website, managing our domain/DNS, and administering our Google Workspace environment. This is not a development-heavy role — we need someone who can keep things running smoothly, respond to occasional requests, and proactively flag issues.

Scope of Work

# WordPress Website

- Keep WordPress core, themes, and plugins updated

- Monitor site health, uptime, and security

- Assist with light design and layout updates (page structure, styling, new sections)

- Perform regular backups and test restores

- Troubleshoot issues as they arise (broken pages, plugin conflicts, etc.)

- Make minor content updates when requested (text, images, links)

- Maintain SSL certificate and basic SEO health

- Recommend improvements to performance or security as needed

# E-Commerce / Online Sales (Near-Term Project)

- Help set up and configure a light e-commerce capability (e.g., WooCommerce, WP Simple Pay, or Stripe integration)

- Configure payment gateway (Stripe or similar) for credit card processing

- Ensure checkout flow is secure, functional, and mobile-friendly

- Provide ongoing support for order management, product updates, and troubleshooting

- Maintain PCI-compliant best practices (SSL, no local card storage, secure plugins)

# Domain & DNS

- Manage domain registration and renewals

- Update DNS records as needed (MX, CNAME, TXT, etc.)

- Assist with any domain-related troubleshooting

# Google Workspace Administration

- Add/remove users and manage permissions

- Set up and manage email aliases, groups, and distribution lists

- Assist with basic email deliverability issues (SPF, DKIM, DMARC)

- Help configure shared drives, calendars, or other Workspace tools as needed

- Support team members with occasional Workspace questions or issues

# What We're Looking For

- Proven experience managing WordPress sites (maintenance, not just building)

- Experience setting up and supporting WooCommerce or similar lightweight e-commerce on WordPress

- Familiarity with payment gateway integration (Stripe, Square, etc.)

- Familiarity with Google Workspace admin console

- Understanding of DNS, domain management, and email authentication

- Responsive communication — able to reply within a few hours on business days

- Proactive mindset — flag potential issues before they become problems

- Comfortable working independently with minimal oversight

- Based in a timezone compatible with US Eastern (preferred, not required)

# Nice to Have

- Experience with managed WordPress hosting platforms

- Basic understanding of Google Analytics / Search Console

- Familiarity with security best practices and compliance basics

# To Apply

Please include:

1. A brief summary of your relevant experience, especially ongoing site/IT maintenance work

2. Examples of WordPress sites you currently or recently maintained

3. Your availability and preferred communication method

4. Your hourly rate or proposed monthly retainer rate

We value reliability and communication over deep technical expertise. If you're the kind of person who keeps things humming quietly in the background, we'd love to hear from you.