Onboarding Specialist, Level I
Job Description: • Lead onboarding projects for a defined portfolio of customers • Facilitate the strategic deployment of AlignOps products • Provide role-based product consulting and customized support • Proactively resolve customer challenges • Cultivate trusted relationships with customers • Ensure timely and effective rollout of software solutions • Identify and escalate critical or high-priority issues • Partner with customers to understand their goals and objectives • Create, update, and refine onboarding resources • Collaborate with cross-functional teams • Monitor and document onboarding progress • Contribute to process improvements • Participate in team projects and initiatives • Occasional travel may be required Requirements: • A bachelor’s degree in business, project management, or a related field is preferred; a high school diploma or equivalency is required • 1+ years of experience in client-facing roles, project management, or onboarding • Experience in customer service or software implementation is a strong plus • Exceptional communication and interpersonal skills • Strong problem-solving and technical aptitude • Proficiency in business productivity tools such as Google Workspace or Microsoft Office Suite Benefits: • health, dental, and vision coverage • disability • life insurance • PTO • 401(k) plan Apply tot his job