On Site Customer Service

Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower... you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away! Here's What We Have To Offer What we offer Competitive pay Paid vacation/holidays/sick time 10 days of vacation first year! Comprehensive benefits package including 401K, medical, dental, and vision care Available day one! Extensive product and on-the-job/cross-training opportunities With outstanding internal resources! Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy Company vehicle, tools, and equipment provided to complete all jobs. JCI Employee discount programs (The Loop by Perk Spot) Check us Out: A Day in the Life of the Building of the Future What are you going to do? Assure and improve communication between the warehouse and the Customer Service team. Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order Processing Order input in SAP (different order types) Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc) Backorder monitoring and order management Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder. Maintenance of planned shipping days (delays, customer requests, etc) Handle customer order cancellations (DOA) Monitor call-off orders Handling non-conformities and complaints Issue internal complaint and RMA if required. (Salesforce/SAP) Send customer receipt confirmation of complaint Follow up and coordinate internally on solution and corrective actions Inform customer about corrective actions or escalate/involve account manager Action on solution and corrective actions SAP and Salesforce credit-note procedures (DOA) Enquiry handling Handle customer questions on deliveries, delays, problems, etc. Follow-up on pending basic quotes Coordinate approach with Inside/outside sales representative Customer care Handle customer questions effectively and in a service-oriented manner Follow up on actions requested in sales representatives call reports Inform customers about changed delivery times and equivalent products Filing & miscellaneous Case management in Salesforce Support debtor control on collecting accounts receivable Keep customer details and price agreements up-to-date. Collect, share and document leads, projects, competitor details What are we looking for? -Customer-oriented experience with a focus on details - PC skills – MS office -Communication and interpersonal skills -Problem-solving -Experience in international calls -SAP (desirable) Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play

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