On Call Coordinator

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. This role has the below set schedule:Wednesday: 5 AM to 11 AM Friday: 4 PM to midnightSunday: 8 AM to 4 PM or 8 AM to 8 PMEssential Duties and Responsibilities:● Managing a variety of inbound tickets with the potential to answer live phone calls● Deliver exceptional customer service to our caregivers and clients through phone and email correspondence● Maintain detailed, accurate records of all transactions, interactions and requests● Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.● Accept coaching and feedback from team leaders to foster continuous improvement in your role● Demonstrate reliability through punctual and consistent attendance● Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers● Perform other duties as assigned by leadershipBenefits for full time employees Medical/Dental/Vision InsuranceTouchCare VirtualCareLife InsuranceHealth Savings AccountFlexible Spending Account401(k) MatchingEmployee Assistance ProgramPTO Plan for Non-Exempt EmployeesFlexible PTO Plan for Exempt EmployeesHolidays and Floating HolidaysPet Insurance TheKey is an equal opportunity employer. TheKey prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.California Residents Only:In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.#LI-TK

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