On Call Client Coordinator
Job title: On Call Client Coordinator in Gastonia, NC at Visiting Angels
Company: Visiting Angels
Job description: Benefits:
Work from home
Company parties
Opportunity for advancement
Training & development
Job descriptionVisiting Angels Gastonia Home Care Agency is looking to staff during our on-call hours. We currently have 2 positions available. This would be a perfect opportunity for someone looking for a flexible second job.
On-call schedule will be as follows:
The weekday position will be Mon-Thur 5p-8a.
The weekend position starts 4pm on Friday and goes until 9am Monday morning.MUST HAVE SCHEDULING OR CALL CENTER EXPERIENCEPRINCIPAL ACCOUNTABILITIES :
Answer telephone professionally and courteously.
Must be available at all times during the assigned shift to answer and handle calls appropriately from anywhere.
Average volume of calls- Weeknights: 4-5 calls (usually between 5-8p and from 7-8a. You may occasionally have a call during the night and would need access to your phone at all times. Weekend: 10-15 calls. Times vary.
You are required to have access to your phone at all times during shift.
Schedule caregiver team for hours of service for clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
Fill open shifts from emergency call outs of caregivers.
Maintain computer schedules and ensure timely data entry for clients and caregivers.
Enter and maintain client and caregiver information in the database.
Provide regular updates to the direct supervisor and office staff
Provide email to office staff detailing nightly and weekend activity.
Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
Demonstrate dependability and reliability.
Maintain professionalism, provides support and encouragement to the caregiver team.
SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED :
Home care agency software experience preferred.
High school diploma and two years of experience in an office setting, preferably in private duty homecare.
Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
Ability to listen and communicate clearly, fluently in English and diplomatically orally and in writing.
Ability to remain flexible, resilient, calm and maintain a sense of humor.
Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
Ability to lawfully work in the U.S.
Pays $175 per weekend.
Job Type: Part-timePay:
Weekday position: $175
Weekend position: $225Benefits:
On-the-job training
Opportunities for advancement
Work from home
Schedule:
Monday - Thursday 5p-8a
Friday 4p - Monday 9a
On call
Work Location: RemoteThis is a remote position.
Expected salary: $175 - 225 per week
Location: Gastonia, NC
Apply for the job now!
Apply Now
Company: Visiting Angels
Job description: Benefits:
Work from home
Company parties
Opportunity for advancement
Training & development
Job descriptionVisiting Angels Gastonia Home Care Agency is looking to staff during our on-call hours. We currently have 2 positions available. This would be a perfect opportunity for someone looking for a flexible second job.
On-call schedule will be as follows:
The weekday position will be Mon-Thur 5p-8a.
The weekend position starts 4pm on Friday and goes until 9am Monday morning.MUST HAVE SCHEDULING OR CALL CENTER EXPERIENCEPRINCIPAL ACCOUNTABILITIES :
Answer telephone professionally and courteously.
Must be available at all times during the assigned shift to answer and handle calls appropriately from anywhere.
Average volume of calls- Weeknights: 4-5 calls (usually between 5-8p and from 7-8a. You may occasionally have a call during the night and would need access to your phone at all times. Weekend: 10-15 calls. Times vary.
You are required to have access to your phone at all times during shift.
Schedule caregiver team for hours of service for clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients.
Fill open shifts from emergency call outs of caregivers.
Maintain computer schedules and ensure timely data entry for clients and caregivers.
Enter and maintain client and caregiver information in the database.
Provide regular updates to the direct supervisor and office staff
Provide email to office staff detailing nightly and weekend activity.
Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources.
Maintain absolute confidentiality of all information pertaining to employees, clients and client’s families.
Demonstrate dependability and reliability.
Maintain professionalism, provides support and encouragement to the caregiver team.
SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED :
Home care agency software experience preferred.
High school diploma and two years of experience in an office setting, preferably in private duty homecare.
Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
Ability to listen and communicate clearly, fluently in English and diplomatically orally and in writing.
Ability to remain flexible, resilient, calm and maintain a sense of humor.
Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence.
Ability to lawfully work in the U.S.
Pays $175 per weekend.
Job Type: Part-timePay:
Weekday position: $175
Weekend position: $225Benefits:
On-the-job training
Opportunities for advancement
Work from home
Schedule:
Monday - Thursday 5p-8a
Friday 4p - Monday 9a
On call
Work Location: RemoteThis is a remote position.
Expected salary: $175 - 225 per week
Location: Gastonia, NC
Apply for the job now!
Apply Now