Ohio Residents Only - Immediate Hiring for Experienced Healthcare Customer Service Representative - Remote Work Opportunity with Competitive Salary & Comprehensive Benefits
Join Teleperformance, a Global Leader in Digital Business Services Teleperformance is a renowned global company that delivers advanced, digitally powered business services to help the world's top brands streamline their operations in meaningful and sustainable ways. With a presence in numerous countries and a workforce of over 500,000 passionate individuals speaking more than 300 languages, we are committed to making a positive impact on our communities, clients, and the environment. About Us At Teleperformance, we pride ourselves on our ability to blend high-tech solutions with a personal touch, leveraging deep industry expertise and geographic knowledge to simplify, accelerate, and secure our clients' businesses. Our team is dedicated to delivering exceptional service, and we're looking for talented individuals to join our ranks as Healthcare Customer Service Representatives. Job Overview: Healthcare Customer Service Representative We're seeking experienced and skilled Healthcare Customer Service Representatives to work remotely from the state of Ohio. As a key member of our team, you will be the face and voice of our clients, handling customer inquiries and resolving issues in a professional and innovative manner. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply. Key Responsibilities Respond to customer inquiries via phone, email, chat, and social media, resolving questions and concerns in a timely and effective manner. De-escalate complex issues and provide solutions to customer complaints, ensuring a positive experience. Escalate interactions to senior representatives or specialized teams when necessary. Process requests for assistance, including potential payment processing. Maintain accurate records of customer interactions for auditing and reporting purposes. Provide feedback on recurring issues and suggest improvements to customer service processes. Upsell or cross-sell relevant products or services when required. Essential Qualifications 6 months of customer service experience, preferably in a healthcare or related industry. High School diploma or equivalent (GED). Excellent oral and written communication skills. Proficient in using desktop computer systems and navigating Windows operating systems. Ability to type at least 25 words per minute. Strong problem-solving and organizational skills. Must be at least 18 years old and a resident of Ohio. Preferred Qualifications Previous experience working in a virtual team environment. Familiarity with healthcare industry terminology and practices. Technical skills, including proficiency in using customer service software and tools. Work from Home Requirements Reliable internet connection with a minimum download speed of 25 Mbps and upload speed of 10 Mbps. A quiet and dedicated workspace free from distractions. Proof of internet speed may be required. What We Offer At Teleperformance, we're committed to providing a comprehensive benefits package and a supportive work environment that fosters growth and well-being. Our benefits include: Competitive wages ($14.75 per hour). Paid training to ensure your success in the role. Full benefits, including medical, dental, vision, and 401(k) plans. Paid time off to recharge and maintain a healthy work-life balance. Employee wellness and engagement programs to support your overall well-being. Career Growth Opportunities At Teleperformance, we're dedicated to helping our employees grow and develop their skills. As a Healthcare Customer Service Representative, you'll have opportunities to advance within the company, taking on new challenges and responsibilities. Our company culture encourages continuous learning, and we're committed to supporting your career aspirations. Why Join Teleperformance? By joining our team, you'll become part of a dynamic and inclusive community that values diversity and promotes a culture of excellence. We're an Equal Opportunity Employer, committed to creating a workplace where everyone feels welcome and valued. Our mission is to provide an environment where our employees feel inspired, supported, and empowered to bring their best selves to work every day. How to Apply If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please create a profile, submit your application, and complete the required assessments through our online portal: Don't miss out on this opportunity to join our team and start your journey with Teleperformance. Apply now and take the first step towards a fulfilling career in customer service! Apply for this job