Office Apps Customer Engineer in New York
Job title: Office Apps Customer Engineer in New York at JDA TSG
Company: JDA TSG
Job description: At JDA TSG, we equip many of the worlds major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.We have immediate opportunities for US based MS Office Apps Experts to join our team working as Customer Engineers (CEs). Positions are full time, salaried roles offering comprehensive benefits. A CEs time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CEs support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MS Office Apps initiatives.Salary Range: $90,000 $110,000 based on experience.Travel: CEs are home based and deliver services typically via Microsoft Teams.Primary Work:
Standard Product Workshops -Training
In-Depth Product Reviews -White Board (Chalk Talk) Sessions
Health Checks / Assessments
Post Operational Review of Product Implementations
Product Upgrade / Migration Assessments
Systems Performance Reviews
Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
The Experience youll need to excel in the role:
5 plus years of expertise in O365 Office Apps including Outlook, Word, Excel, and PowerPoint, in a support or consulting role
Experience with Microsoft Office deployment and management with SCCM
Experience with Office deployment on MacOS using AppStore or MDM
Support with Intune/MECM/SCCM Deployments and Modern Management of Applications
Advanced/expert level administration and troubleshooting of the O365 Suite
Ability to work independently in a fast-paced environment
Strong skills in handling and articulating customer critical issues in high-stress situations
Significant experience with Microsoft enterprise software product offerings
Awareness of corporate environments and their business requirements
Ability to apply knowledge to improve Microsoft products and the customer experience
5 years of experience in software support, secure infrastructure, IT consulting, or related fields
5 years of experience working with enterprise customers in technical readiness, delivery support services, on-premises and remote technical support, solution development, account management, technical requirements gathering, and broad evangelism through events
Experience with Group Policy Management, Intune Policy Management, and Cloud Policy Management
Bachelors Degree (B.S./B.A.) or equivalent in experience computer science
3 years or more of experience with Microsoft Office deployment and management
3 years or more of experience supporting Microsoft Office client applications (features and troubleshooting)
Understanding of ITIL/Service Management, PROSCI, Six Sigma or other project management experience
Risk analysis and remediation planning
BA/BS degree in Business, Information Technology, or equivalent work experience preferred
Preferred/Bonus Skills:
Experience with M365/O365 Web Apps, Admin Center, and other M365/O365 products such as SharePoint Online, OneDrive, Sway, Bookings, Forms, or Planner
Experience with Azure Active Directory and Group Policies for Azure AD or Office Apps
Knowledge of networking concepts, protocols, troubleshooting, and tools like Fiddler and NetMon
Support with Exchange migrations for Outlook, calendaring, and mailbox management
Support with SharePoint migrations, assisting with OneDrive and SharePoint site access via Office apps; Office client-server integration
Support with Teams migrations and add-in migrations and troubleshooting of Office web apps
Support with Power BI migrations and modernizing Access databases
Experience with Power Automate, including creating and enhancing automation protocols
About JDA TSG:Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.Benefits and Perks:
Healthcare - Comprehensive coverage for you and your family
Employee Assistance Program - Get support when you or your family need it with counseling and coaching
401K with company match
Paid time off
Paid parental leave
Volunteer Day Off
Life insurance - Protect your loved ones and their future
Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States
Expected salary:
Location: New York
Job date: Sat, 29 Mar 2025 23:39:11 GMT
Apply for the job now!
Apply Now
Company: JDA TSG
Job description: At JDA TSG, we equip many of the worlds major brands with top-tier specialized talent, business process expertise and innovations which drive their organizations in exciting new directions. What makes us the partner of choice for the most experience-obsessed brands worldwide? We apply extensive due diligence up front to ensure that our teams and talent will be a cultural fit (culture add) and can make a difference from the very start. We have established a reputation for bringing exceptional focus, flexibility, and confidence with every client we serve.We have immediate opportunities for US based MS Office Apps Experts to join our team working as Customer Engineers (CEs). Positions are full time, salaried roles offering comprehensive benefits. A CEs time is dedicated to working with some of the largest, and most sophisticated companies in the world, usually F1000 companies. CEs support and assist customers in building, deploying, operating and optimizing complex enterprise environments. You will be responsible for customer satisfaction, deployment, adoption and support of MS Office Apps initiatives.Salary Range: $90,000 $110,000 based on experience.Travel: CEs are home based and deliver services typically via Microsoft Teams.Primary Work:
Standard Product Workshops -Training
In-Depth Product Reviews -White Board (Chalk Talk) Sessions
Health Checks / Assessments
Post Operational Review of Product Implementations
Product Upgrade / Migration Assessments
Systems Performance Reviews
Act as the primary technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
The Experience youll need to excel in the role:
5 plus years of expertise in O365 Office Apps including Outlook, Word, Excel, and PowerPoint, in a support or consulting role
Experience with Microsoft Office deployment and management with SCCM
Experience with Office deployment on MacOS using AppStore or MDM
Support with Intune/MECM/SCCM Deployments and Modern Management of Applications
Advanced/expert level administration and troubleshooting of the O365 Suite
Ability to work independently in a fast-paced environment
Strong skills in handling and articulating customer critical issues in high-stress situations
Significant experience with Microsoft enterprise software product offerings
Awareness of corporate environments and their business requirements
Ability to apply knowledge to improve Microsoft products and the customer experience
5 years of experience in software support, secure infrastructure, IT consulting, or related fields
5 years of experience working with enterprise customers in technical readiness, delivery support services, on-premises and remote technical support, solution development, account management, technical requirements gathering, and broad evangelism through events
Experience with Group Policy Management, Intune Policy Management, and Cloud Policy Management
Bachelors Degree (B.S./B.A.) or equivalent in experience computer science
3 years or more of experience with Microsoft Office deployment and management
3 years or more of experience supporting Microsoft Office client applications (features and troubleshooting)
Understanding of ITIL/Service Management, PROSCI, Six Sigma or other project management experience
Risk analysis and remediation planning
BA/BS degree in Business, Information Technology, or equivalent work experience preferred
Preferred/Bonus Skills:
Experience with M365/O365 Web Apps, Admin Center, and other M365/O365 products such as SharePoint Online, OneDrive, Sway, Bookings, Forms, or Planner
Experience with Azure Active Directory and Group Policies for Azure AD or Office Apps
Knowledge of networking concepts, protocols, troubleshooting, and tools like Fiddler and NetMon
Support with Exchange migrations for Outlook, calendaring, and mailbox management
Support with SharePoint migrations, assisting with OneDrive and SharePoint site access via Office apps; Office client-server integration
Support with Teams migrations and add-in migrations and troubleshooting of Office web apps
Support with Power BI migrations and modernizing Access databases
Experience with Power Automate, including creating and enhancing automation protocols
About JDA TSG:Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions.Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.Benefits and Perks:
Healthcare - Comprehensive coverage for you and your family
Employee Assistance Program - Get support when you or your family need it with counseling and coaching
401K with company match
Paid time off
Paid parental leave
Volunteer Day Off
Life insurance - Protect your loved ones and their future
Business travel accident insurance
JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States
Expected salary:
Location: New York
Job date: Sat, 29 Mar 2025 23:39:11 GMT
Apply for the job now!
Apply Now