Non Drive Set up Specialist

Job Description: JOB OVERVIEW The Non-Drive Set Up Specialist assists Collision Repair Specialists in securing non-drivable vehicles from tow yards or non-networked facilities. Give instruction to vendors by sending repair instructions (shop notes) and taking care of any advance fees required for vehicle release. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS Locate and secure non-Drivable vehicles. Manage non-drive vehicle view and work with distribution coordinators to assign files within 24 hours of loss report creation. Look up initial data (vehicle number, vendor number, MAP history) for reviewing vehicle history. Create POs for safety repairs, per the client’s profiles parameters. Coordinate with shops and tow yards regarding vehicle repairs Assign appraisal companies for losses when necessary. Send shop notices to body shops with instruction of vehicle repairs. Contact Drivers to inform of process or get additional information as needed. Communicate status of repair to Collision Repair specialists and or clients when necessary Update Lotus Notes with POs created and update loss report status. Document Lotus Notes properly & completely Help get repairs completed promptly. Function as liaison between vendors & Collision Repair Specialists Work to facilitate completion of repairs when necessary. Follow up on rentals for Drivable Rental program. Complete daily spreadsheet for files ready for assignment Assist Collision Repair Specialist’s with Print and Issue files under $1000. Assist with A/P rejects when necessary. Work with AE to obtain title and registration needed for non-Wheels units. Other duties as assigned. LEADERSHIP RESPONSIBILITIES This position has no managerial responsibilities. COMPETENCIES - SKILLS Basic to mid-level automotive knowledge. Basic computer skills (including Windows, Excel, Word). Good customer communication / service skills. Well-spoken in verbal / written communication Ability to be flexible in position & hours. Ability to work in a team environment. Excellent work ethic, follow-up and organizational skills. Ability to work independently. Ability to cross-train for other duties. Ability to attend training classes as needed and / or requested. EDUCATION AND EXPERIENCE High School diploma required PC familiarity including Windows. Minimum three (3) years Customer Service experience An understanding of Fleet, Vehicle or Collision Repair, Subrogation, and/or Risk Management is a plus. JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT Work Environment: This position is remote once individual can show competency in role. In person training is normally completed in IL office. Positions Type/Standard Schedule: This is a full-time position, Monday through Friday. Travel: No Travel required for this position. Physical Demands: The position requires the individual to spend lengthy periods of the time working on a PC and talking on a phone while sitting at a desk. DISCLAIMER Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans. Together Let’s Go Far At Wheels, we believe that—together, as one team—we can achieve amazing things for our clients, for our team, and for our business. We have brought together an incredibly talented, diverse team of dynamic and innovative professionals who share a single-minded passion for leading customer service and client success. We value people who are courageous, determined, innovative and committed to doing the right thing. When you join our team, you’ll work alongside teammates who are passionate, friendly and smart. We foster a welcoming and inclusive environment for all, and we’re committed to helping one another continuously learn and grow. If you are interested in joining our team and helping us define the future of our industry, please check out our open positions here. Together Let’s Go Far.

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