Nighttime Care Concierge

K Health is a leading clinical AI company focused on delivering accessible and high-quality healthcare. They are seeking a Nighttime Care Concierge to manage patient experiences, coordinate appointments, and support both patients and providers in a hybrid role that requires flexibility in working hours. Responsibilities Develops close relationships with and serves as primary point of contact for patients Onboards patients and validate insurance and IDs within department SLA requirements Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic Maintain detailed records of patient interactions and progress to ensure accurate information across all systems Communicate effectively and proactively with patients, providers and co-workers to facilitate care Ability to build relationships with different types of people, including clients, organization members, and health care providers Initiate outreach and missed appointment procedures Maintain strict confidentiality in accordance with HIPAA policies Act as an expert on the Clinic App and related systems, processes and tools Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email) Monitor Provider schedule adherence and performance within department’s SLAs Troubleshoot and document technical issues for patient resolution Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience Skills 1+ Years in Healthcare/Hospitality experience Team player in a small, supportive environment Ability to work with phone, chat, sms and email communication Empathetic, trustworthy, and passionate about patient care Organized and flexible: handle changing needs with ease Tech-savvy: troubleshoot and explain to patients High school diploma Must be able to commute to the NYC office Must be available to work overnight hours (9:00 PM – 7:00 AM) Associate's/Bachelor's in healthcare preferred Experience with Epic, Salesforce, G-Suite, Jira, and Slack Benefits Hybrid work schedule with weekly lunches and stocked fridges Monthly social committees for company events 18 vacation days, 5 sick days, and 2 personal days. Stock options for every full-time employee Paid parental leave 401k benefit Commuter Benefits Competitive health, dental, and vision insurance options Company Overview K Health is a data-driven digital primary care system that uses AI to deliver personalized primary care services. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship K Health has a track record of offering H1B sponsorships, with 3 in 2025, 1 in 2024, 1 in 2023, 3 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.