New Client Specialist/ Bilingual Intake Agent

The Jeffcoat Firm is dedicated to serving everyday people in crisis by delivering exceptional legal services across South Carolina. As a New Client Specialist / Intake Agent, you will be the first point of contact for individuals seeking legal help, conducting intake interviews in both English and Spanish while ensuring potential clients feel supported and informed.ResponsibilitiesAnswer and manage inbound and outbound calls from potential new clients in English and SpanishConduct comprehensive intake interviews and accurately gather case detailsClearly document all information for attorney and internal reviewExplain firm processes, expectations, and next steps to callersEnter and maintain accurate client data in the firm’s case management systemHandle sensitive or emotional conversations with professionalism and empathyFollow established intake scripts, qualification guidelines, and firm proceduresCollaborate with attorneys, supervisors, and intake leadership to ensure smooth case flowSkillsFluent in English and Spanish (required)Strong verbal and written communication skillsHigh attention to detail and excellent organizational skillsAbility to work in a fast-paced, performance-driven environmentProfessional, reliable, and punctualComfortable working both in-office and remotely as part of a hybrid schedulePrevious experience in legal intake, call center, customer service, or a related role preferredBenefitsMedical, dental, and vision coverageParental leave401k plan with an employer contributionGenerous vacation policy, including 12 paid holidays8 hours of volunteer time off per quarterCompany OverviewThe Jeffcoat Firm is a personal injury and car accident law firm located in Columbia to service all accident victims in the Midlands. It was founded in 1999, and is headquartered in Columbia, South Carolina, USA, with a workforce of 11-50 employees. Its website is https://scinjurylawfirm.com.



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